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Support and Implementation Engineer

ProgressoftLibreville, Estuaire, Gabon
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsBachelor's Degree in Information Technology, Engineering/Science, Computer Application, or a related field. A minimum of 2 years of experience in a similar role. Proficiency in English (speaking, writing, and presentation). Proficiency in French (speaking, writing, and presentation). Willingness to travel and work overtime as needed. Familiarity with database engines such as Oracle, MS-SQL, and PostgreSQL. Experience with operating systems including Linux and MS Windows. Knowledge of cloud Infrastructure Orchestration Tools (e.g., Kubernetes, HashiCorp Nomad). Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere). Understanding of DevOps practices including CI/CD, Helm, and Ansible. Knowledge of Directory Services (AD & LDAP). Strong communication skills, both verbal and written. Customer-oriented mindset. Excellent interpersonal skills. Detail-oriented and a team player. Self-motivated and able to take initiative. Effective time management and results-driven.

About the job

Join Progressoft as a Support and Implementation Engineer, where you'll play a pivotal role in delivering exceptional IT technical support both onsite and remotely. In this dynamic position, you will be responsible for implementing enterprise solutions and providing support for incidents or issues, collaborating closely with various technical teams to ensure seamless operations.

Key Responsibilities

  • Deploy and install solutions on customer infrastructure platforms.
  • Engage directly with clients both onsite and offsite to effectively troubleshoot and resolve reported issues across different implementation layers.
  • Respond proactively and swiftly to customer requests and tickets.
  • Prepare, review, and maintain accurate technical documentation.
  • Conduct preventative and corrective maintenance visits.
  • Carry out any additional job-related tasks as required.

About Progressoft

Progressoft is a leading software solutions provider known for its commitment to innovation and excellence in the IT sector. We pride ourselves on delivering high-quality enterprise solutions to our clients, ensuring their success through reliable support and implementation services.

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