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Proactive AI Implementation Engineer

NiCEPhilippines - Manila
On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 3 years of experience in professional services, software implementation, technical support, or comparable roles. Strong proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.

About the job

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.

What does the role entail?

As part of our expanding professional services team in Manila, you will become an expert advocate for Proactive AI, delivering top-notch implementations, analyses, and support to clients globally.

Initially collaborating with teams in the EU and US, you will ensure quality assurance, automation, implementation, and ongoing support for our diverse clientele. As Proactive AI expands into the APAC region, the Manila team will spearhead the implementation and support for local clients.

How will you contribute to our success?

  • Implement MPower Proactive AI Agents under the mentorship of senior engineers, overseeing the process from requirement gathering to configuration, testing, and deployment.
  • Ensure client satisfaction by executing technical tasks with a focus on quality and accuracy.
  • Work collaboratively with regional and global teams to develop and support proactive customer journeys utilizing our internal tools and APIs.
  • Analyze client needs and help translate business processes into automated solutions.
  • Customize and configure the SaaS platform to align with customer requirements.
  • Document solution designs, integrations, and implementation procedures effectively.
  • Conduct troubleshooting, debugging, and issue resolution for deployed solutions.
  • Assist in optimizing customer journeys through MPower transactional data and analytics.
  • Maintain and write SQL queries for reporting and data validation purposes.
  • Develop and debug JavaScript code to facilitate integrations and custom logic.
  • Engage in knowledge sharing and continuous improvement initiatives within the team.
  • Provide implementation or post-go-live support as part of a shared on-call rotation.
  • Take on additional responsibilities as needed to support Professional Services objectives.

About NiCE

NiCE is a forward-thinking organization that thrives on challenging the status quo. We are committed to delivering innovative solutions that empower our clients and drive success in their business endeavors.

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