About the job
Join Progressoft as a Support and Implementation Engineer, where you'll play a pivotal role in delivering exceptional IT technical support both onsite and remotely. In this dynamic position, you will be responsible for implementing enterprise solutions and providing support for incidents or issues, collaborating closely with various technical teams to ensure seamless operations.
Key Responsibilities
- Deploy and install solutions on customer infrastructure platforms.
- Engage directly with clients both onsite and offsite to effectively troubleshoot and resolve reported issues across different implementation layers.
- Respond proactively and swiftly to customer requests and tickets.
- Prepare, review, and maintain accurate technical documentation.
- Conduct preventative and corrective maintenance visits.
- Carry out any additional job-related tasks as required.
