About the job
Join our dynamic team at Progressoft as a Support & Implementation Engineer, where you will play a crucial role in delivering exceptional IT technical support both onsite and remotely. In this position, you will manage the entire lifecycle of incidents and problems, ensuring seamless communication and collaboration with various technical teams across all levels of support and engineering.
Key Responsibilities
- Deploy and configure solutions within customer testing and production environments.
- Diagnose and resolve customer-reported issues through both onsite and remote troubleshooting, covering various solution levels including Database, Application, Network, and Integration Interfaces.
- Respond promptly and positively to customer requests and support tickets.
- Prepare and validate technical documentation for accuracy and completeness.
- Conduct preventive and corrective maintenance visits to client sites, either physically or remotely.
- Undertake additional job-related duties as required.
Qualifications
- Bachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.
- Recent graduates or candidates with up to 3 years of relevant experience are encouraged to apply.
- Flexibility to travel internationally and work extended hours as necessary.
- Proficiency in database management systems (Oracle and MS-SQL).
- Familiarity with operating systems including Linux and MS Windows.
- Knowledge of application servers such as Apache Tomcat, Oracle WebLogic, and IBM WebSphere.
- Understanding of Directory Services (Active Directory & LDAP).
- Excellent verbal, written, and interpersonal communication skills.
- Strong team player with outstanding customer service abilities.
- Meticulous attention to detail.
Preferred Experience
- Exposure to Cloud Computing, Virtualization Technologies, SAN and Storage, and Network Infrastructure.
- Experience with Data Centers, High Availability, Disaster Recovery, and Backup Strategies.
- Knowledge of PKI Infrastructure and Certificate Authorities.
- Familiarity with additional database engines (PostgreSQL, MySQL, NoSQL).
- Understanding of web application servers (Jetty, Wildfly, JBoss).
- Experience with Object Storage management.
- Familiarity with Cloud-based Solutions (AWS, Azure, Google Cloud, DigitalOcean).
- Knowledge of Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes).
- Skills in DevOps practices including Continuous Integration/Continuous Deployment (CI/CD).
