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Support and Implementation Engineer

ProgressoftRemote — Central Asia, Toshkent, Uzbekistan
Remote Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:Bachelor's Degree in Information Technology, Engineering, Computer Science, or a related field. Minimum of 2 years of relevant experience. Proficient in English (verbal and written) and Russian (verbal and written). Willingness to travel and work extended hours as necessary. Familiarity with database technologies including Oracle, MS-SQL, and PostgreSQL. Experience with operating systems such as Linux and MS Windows. Knowledge of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad). Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere). Familiarity with DevOps practices (CI/CD, Helm, Ansible). Understanding of directory services (AD & LDAP). Strong communication skills, both verbal and written. Customer-centric attitude. Excellent interpersonal skills. Detail-oriented and a collaborative team player. Self-motivated and capable of managing tasks independently. Effective time management and results-driven.

About the job

Join our dynamic team as a Support and Implementation Engineer, where you will play a pivotal role in delivering top-notch technical support both onsite and remotely. This role involves implementing enterprise solutions and addressing technical incidents efficiently. You will collaborate closely with engineering teams and technical support personnel to ensure seamless service delivery.

Key Responsibilities:

  • Install and implement solutions within customer infrastructure environments.
  • Diagnose and troubleshoot issues reported by customers, both onsite and remotely.
  • Respond proactively and promptly to customer inquiries and support tickets.
  • Draft, review, and verify the precision of technical documentation.
  • Conduct preventive and corrective maintenance visits.
  • Execute any other job-related tasks as required.

About Progressoft

At Progressoft, we are committed to innovation and excellence in providing cutting-edge technology solutions. We help organizations leverage technology to enhance their operational efficiency and drive growth. Our team is passionate about delivering high-quality services and solutions that meet the unique needs of our clients.

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