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Enterprise Customer Success Manager

SOCiToronto, Canada (Hybrid); Vancouver, Canada (Hybrid)
Hybrid Full-time CA$105K/yr - CA$150K/yr

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Experience Level

Manager

Qualifications

To excel in this role, candidates should possess:A proven track record of success in customer success management or account management, preferably within a SaaS or marketing technology environment. Strong analytical skills to assess and optimize customer lifecycle metrics. Excellent communication and interpersonal skills to build and maintain relationships across multiple functional areas. A strategic mindset with the ability to drive revenue growth initiatives and product adoption. A Bachelor's degree in business, marketing, or a related field is preferred.

About the job

SOCi, a frontrunner in AI-driven marketing solutions for multi-location enterprises, is seeking a skilled Enterprise Customer Success Manager to act as the strategic leader for our key accounts. In this pivotal role, you will spearhead transformative initiatives, mitigate churn, drive revenue growth, and cultivate strategic partnerships aimed at redefining customer success. Leveraging extensive industry expertise and innovative tactics, you will coordinate both internal and external efforts to enhance product adoption and customer expansion.

SOCi offers a competitive base salary ranging from $105,000 to $150,000 CAD, complemented by commission. Individual compensation within this range is influenced by factors including relevant skills, experience, and educational background.

About SOCi

SOCi leads the industry in AI-powered marketing solutions tailored for multi-location brands. Our proprietary Genius AI™ and Genius Agents™ deliver an unparalleled digital workforce, streamlining local marketing efforts and enabling brands to enhance visibility, engage customers, and accelerate growth. Recognized by Fast Company as one of the World's Most Innovative Companies, SOCi partners with nearly 1,000 esteemed brands, including Ford and Ace Hardware, to automate and optimize their marketing strategies.

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