About the job
Enterprise Customer Success Manager
About Connecteam:
Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for deskless employees, who make up 80% of the global workforce. Our comprehensive business management platform empowers thousands of businesses to streamline operations, reduce complexity, and focus on growth.
Role Overview:
As the Enterprise Customer Success Manager, you will play a pivotal role in ensuring the ongoing success of Connecteam’s large and enterprise clients. The ideal candidate will have a profound understanding of workforce management within extensive business frameworks, possess outstanding interpersonal skills, and act as a trusted advisor to our customers. You will utilize your expertise in digital transformation to pinpoint challenges, develop customized solutions, and implement innovative strategies that enhance adoption and deliver exceptional value. This position offers the flexibility of being fully remote.
Key Responsibilities:
- Design and implement customer success plans aligned with clients' key business objectives.
- Guarantee that customers maximize their investment in Connecteam and fully utilize their licenses.
- Consult with clients to assist them in overcoming challenges and reaching their goals.
- Analyze customer data to monitor progress and identify improvement opportunities.
- Stay informed on industry trends and best practices.
- Collaborate with various departments to ensure customer success.
- Partner with clients to develop new use cases and success stories.
- Resolve escalated client issues promptly, leveraging resources from across the company.
