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Enterprise Customer Success Manager

BrexVancouver, British Columbia, Canada
Hybrid Full-time CA$117.6K/yr - CA$147K/yr

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Experience Level

Manager

Qualifications

Responsibilities:Create and manage strategic account plans aimed at driving customer retention, expansion, and product adoption within your portfolio of enterprise clients. Serve as a trusted advisor to finance professionals, offering insights on best practices in spend management, credit policy, reconciliation, and more.

About the job

Why Join Us

Brex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.

Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.

Sales at Brex

Sales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.

Your Role

As an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.

You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.

Work Environment

This position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

About Brex

Brex is a forward-thinking financial technology company that revolutionizes how businesses manage spending through its AI-driven platform. Our solutions are trusted by thousands of companies across various industries, enabling them to optimize financial operations and drive efficiency.

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