About the job
Enterprise Customer Success Manager
About Connecteam:
Connecteam is a dynamic startup headquartered in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce comprised of deskless employees. Our innovative business management platform empowers thousands of organizations by simplifying team management, allowing them to focus on growth and operational excellence.
Position Overview:
As an Enterprise Customer Success Manager, you will play a pivotal role in ensuring the success of Connecteam's large business and enterprise clients. The ideal candidate will have a robust understanding of workforce management in large-scale environments, excellent interpersonal skills, and the ability to act as a trusted advisor to our customers. You will utilize your expertise in digital transformation to diagnose challenges, propose customized solutions, and implement innovative strategies to enhance product adoption and create exceptional value for clients. This is a fully remote position.
Key Responsibilities:
- Design and implement customer success plans that align with clients' strategic objectives.
- Guarantee that customers derive maximum value from their Connecteam investment and effectively utilize their licenses.
- Engage with clients to troubleshoot issues and help them achieve their business goals.
- Monitor customer progress through data analysis to identify opportunities for enhancement.
- Stay informed on industry trends and best practices to provide cutting-edge insights.
- Collaborate with cross-functional teams to ensure comprehensive support for customer success.
- Partner with clients to develop new use cases and success stories.
- Quickly address any escalated client concerns by leveraging resources across the company.
Qualifications Required:
- A minimum of 2 years of experience in B2B SaaS is required.
- Proven customer-facing experience.
- Exceptional written and verbal communication skills.
- A creative, energetic, and entrepreneurial self-starter who thrives in a fast-paced environment.
- Experience in guiding customers through product deployment and demonstrating value.
- Ability to build relationships with senior business and platform stakeholders.
