Enterprise Customer Success Manager

ExigerMcLean, Virginia, United States

Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success or account management in a SaaS environment. Strong understanding of supply chain risk management. Exceptional communication and interpersonal skills. Ability to analyze customer needs and develop tailored solutions. Experience in leading customer renewals and expansions.

About the job

Who We Are:

At Exiger, we revolutionize supply chains, transforming them into a powerful strategic advantage. Our mission is to create a safer and more transparent world for businesses to thrive. Our innovative AI platform, 1Exiger, provides instant visibility into intricate supplier ecosystems, utilizing proprietary data and advanced AI to identify risks, automate compliance, and deliver efficiencies and cost savings that enhance long-term resilience. Trusted by over 550 global clients, including Fortune 500 companies and U. S. government agencies, Exiger is a recognized leader in supply chain AI and is a FedRAMP® authorized provider for the federal government.

Position: Enterprise Customer Success Manager

Location: United States, Remote / McLean, VA

Work Environment: Remote or Hybrid

Role Summary:

Empower global enterprises to manage risk intelligently.

We are seeking a skilled and strategic Enterprise Customer Success Manager to collaborate with some of the world's most esteemed organizations. In this pivotal role, you will assist customers in harnessing the full potential of Exiger’s state-of-the-art SaaS platform, enabling them to build robust and resilient third-party and supply chain risk management programs.

As a vital member of our high-impact Customer Success team, you will serve as both a trusted advisor and a catalyst for business growth, ensuring customer satisfaction, leading contract renewals, and identifying opportunities for expansion in collaboration with our Sales team.

If you thrive on helping enterprises navigate complex challenges through technology and collaboration, we would love to hear from you.

What You’ll Do:

About Exiger

Exiger is at the forefront of transforming supply chains into strategic advantages. With a commitment to making the world safer and more transparent, we leverage cutting-edge AI technology to offer unparalleled insights into complex supplier ecosystems.

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