About the job
Enterprise Customer Success Manager
About Connecteam:
Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the majority of the global workforce, those who work deskless. Our innovative business management platform empowers thousands of companies by simplifying team management, allowing them to focus on growth and operational efficiency.
Position Overview:
As the Enterprise Customer Success Manager, you will be at the forefront of our efforts to ensure the success of Connecteam's large business and enterprise clients. The right candidate will have a profound understanding of workforce management in sizable business settings, demonstrating excellent interpersonal skills while acting as a trusted advisor. You will utilize your expertise in digital transformation to pinpoint challenges, create customized solutions, and implement innovative strategies that enhance product adoption and provide exceptional value to our clients. This role is fully remote.
Your Key Responsibilities:
- Develop and implement strategic customer success plans aligned with clients' core business objectives.
- Maximize client value from their investment in Connecteam, ensuring effective utilization of their licenses.
- Consult with clients to help them navigate challenges and meet their goals.
- Analyze customer data to monitor progress and identify opportunities for improvement.
- Stay informed on industry trends and best practices.
- Collaborate with cross-functional teams to drive customer success initiatives.
- Partner with clients to develop new use cases and success stories.
- Quickly address escalated client issues by leveraging resources across the company.
Qualifications:
- A minimum of 2 years of experience in B2B SaaS is essential.
- Proven customer-facing experience.
- Exceptional written and verbal communication skills.
- Highly energetic, creative, and entrepreneurial self-starter capable of independently managing initiatives in a fast-paced environment.
- Demonstrated success in assisting clients with product implementation and realizing the value of their purchases.
- Experience in building strong relationships with senior business and platform stakeholders.
- A collaborative team player with a passion for customer success.
