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Level 2 Technical Helpdesk Engineer

MSX InternationalRivalta di Torino
On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess strong analytical skills, excellent communication abilities, and a passion for technology. A minimum of 2 years of experience in a technical support role is required, along with familiarity with various operating systems and hardware components. A relevant technical certification (e.g., CompTIA A+, Microsoft Certified Solutions Expert) is preferred but not mandatory.

About the job

MSX International is hiring a Level 2 Technical Helpdesk Engineer based in Rivalta di Torino. This role centers on providing advanced support and troubleshooting for clients, aiming to resolve technical issues efficiently and maintain reliable system performance.

What you will do

  • Diagnose hardware and software problems, applying technical expertise to identify and implement solutions.
  • Manage support tickets by updating progress and ensuring each issue is tracked from the initial report through to resolution.
  • Collaborate with colleagues to address complex technical challenges that require joint investigation and problem-solving.

This position supports users in maintaining smooth operations and minimizing downtime by addressing their technical concerns promptly and thoroughly.

About MSX International

MSX International is a global leader in providing innovative solutions to the automotive industry. With a commitment to excellence and a focus on customer satisfaction, we pride ourselves on fostering a collaborative and inclusive work environment.

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