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Level 2 Helpdesk Support Engineer - Secom

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in a helpdesk support role, preferably at Level 2.Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques. Excellent communication skills and a proactive approach to problem-solving. Ability to work within a team and independently to meet deadlines. Relevant certifications (e.g., CompTIA, Microsoft) are a plus.

About the job

This Level 2 Helpdesk Support Engineer role is based in Kingsgrove and supports Secom, a company within the Lyra Technology Group portfolio. The position centers on resolving technical support requests that require more advanced troubleshooting than typical helpdesk queries.

What you will do

  • Address technical issues that cannot be solved by standard troubleshooting methods
  • Work directly with clients to understand and resolve their technical concerns
  • Collaborate with internal teams to ensure timely and effective solutions
  • Maintain high service standards throughout each support interaction

About Lyra Technology Group

Lyra Technology Group is a private equity-backed holding company that invests in and operates technology service businesses. Portfolio companies, such as Secom, remain independently managed and retain their unique cultures while benefiting from Lyra's broader support. More information is available at lyratechgroup.com.

About Lyra Technology Group

Lyra Technology Group is a distinguished private equity-backed holding company that invests in and operates industry-leading technology service businesses. Our independent management teams ensure that the companies we partner with maintain their successful culture and practices while achieving sustainable growth.

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