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IT Helpdesk Engineer in Baghdad

awal1Baghdad
On-site Full-time

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Experience Level

Entry Level

Qualifications

Bachelor’s degree in Computer Engineering, Network Engineering, or Software Engineering. Proficiency in both Arabic and English (reading and writing). Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). A minimum of 2 years of experience in the IT field.

About the job

  • Set up laptops, configure emails, and manage domain settings for new employees.
  • Offer technical support and assistance for inquiries and issues regarding computer systems, software, and hardware.
  • Address queries in person or via phone communications.
  • Create comprehensive training manuals.
  • Provide training for computer users.
  • Oversee daily performance and maintenance of computer systems.
  • Respond to customer emails seeking technical assistance.
  • Ask targeted questions to identify the nature of problems.
  • Guide customers through the troubleshooting process.
  • Install, modify, and repair computer hardware and software components.
  • Utilize diagnostic programs to troubleshoot issues.
  • Troubleshoot technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users as needed.
  • Follow up with customers to confirm resolution of their issues.
  • Gather feedback from users regarding their computer experiences.
  • Generate reports to identify recurring malfunctions.

About awal1

At awal1, we leverage cutting-edge ISP technology to deliver fast and reliable internet services. As a licensed Internet Service Provider since 2009, we have established a strong reputation built on trust and consistent performance, serving a growing clientele whose operations depend on our dedicated service.

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