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IT Helpdesk Technician Tier 2 - Phoenix, AZ

CubXPhoenix, Arizona, United States
Hybrid Full-time

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Experience Level

Experience

Qualifications

Successful candidates will possess:Proven experience in IT support, particularly in a Tier 2/3 capacity. Strong knowledge of Microsoft 365 administration. Expertise in troubleshooting Windows, macOS, and mobile devices. Familiarity with networking protocols and device management tools. Excellent organizational skills and attention to detail. Ability to work collaboratively in a team environment.

About the job

Work Arrangement: This position will initially be remote and will transition to an in-office role in Phoenix, AZ, as we expand our local team. We are committed to fostering a collaborative environment where our team can engage closely.

About Us:

CubX is an innovative Managed Service Provider (MSP) that specializes in delivering simplified IT solutions tailored to diverse businesses. Our focus is on providing outstanding IT services that emphasize technical proficiency and strong client relationships. We are looking for skilled IT Technicians (Level 2/3) who are enthusiastic about technology, have expertise in Microsoft 365 administration, and thrive in a dynamic team-oriented setting.

Why Join CubX?

At CubX, we treat our clients as partners, not just support tickets. Our dedication to exceptional, personalized service sets us apart. We embrace creativity, proactive problem-solving, and foster a balanced work environment that includes:

  • Competitive Salary & Comprehensive Benefits: Health, dental, vision, 401(k), and PTO.
  • Professional Growth: Opportunities for training and certification in Microsoft 365, Azure, and networking.
  • Inclusive Company Culture: Enjoy team events, social activities, a gym for physical wellness, and a supportive environment that values your contributions.

Explore CubX:

Discover What It’s Like to Work at CubX (Inside Our Team)

Your Responsibilities:

  • Helpdesk Support: Provide Level 2/3 IT Helpdesk support and address client issues efficiently across Windows, macOS, and mobile platforms (iOS/Android).
  • Workload Management: Maintain organization and prioritize tasks to ensure timely completion.
  • Microsoft 365 Administration: Oversee and configure Microsoft 365 applications such as Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive.
  • Networking Management & Troubleshooting: Configure and resolve issues with network protocols including DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi.
  • Endpoint Management: Utilize Microsoft Intune for device management and Windows Autopilot for provisioning.
  • Azure Administration: Assist with Azure Active Directory (Azure AD), Virtual Machines, and Azure Networking tasks.

About CubX

CubX is a forward-thinking Managed Service Provider committed to revolutionizing IT solutions for businesses of all sizes. Our mission is to deliver unparalleled IT services that not only meet technical needs but also foster meaningful connections with our clients. As we continue to expand, we seek passionate professionals who are eager to contribute to a collaborative and innovative workplace.

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