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Lead Server at Atria Health | New York

Atria HealthNew York, New York, United States
On-site Full-time $34/hr - $36/hr

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Experience Level

Manager

Qualifications

Qualifications:Demonstrated experience in a customer service or luxury hospitality role, ideally within a healthcare or high-end service environment. Strong interpersonal and communication skills with a focus on providing exceptional member experiences. Ability to lead and motivate a team while fostering a collaborative and supportive work environment. Knowledge of food safety and health standards. Passion for delivering personalized service and creating memorable moments for members.

About the job

About Atria Health:

Atria Health is an innovative, membership-based preventive healthcare provider that offers advanced primary and specialty care directly in the comfort of your own home, at our locations in New York, Palm Beach, and Los Angeles (opening in 2026), or wherever you may be across the globe.

We unite a multidisciplinary team of esteemed, in-house physicians dedicated to delivering proactive and precision-based care tailored for Atria members and their families. Our mission is to enhance both the lifespan and healthspan of our members through thorough screenings and personalized interventions aimed at preventing, reversing, or managing chronic diseases.

Every member's journey is overseen by a committed Chief Medical Officer who collaborates with specialists in various fields, including cardiology, neurology, pediatrics, gynecology, endocrinology, performance, and movement. Additionally, our exceptional clinicians engage with over 60 experts from the Atria Academy of Science & Medicine, providing swift consultations, support, and referrals.

The Lead Server role at Atria Health is crucial in ensuring the Hospitality team operates cohesively, leveraging food and beverage expertise to enhance the member experience from the initial greeting to their departure. This position is responsible for delivering exceptional service, creating memorable moments, and guiding the service team with foresight and compassion.

  • Maintain an active presence across both floors, greeting members in their suites and following up post-departure while effectively communicating with kitchen and service teams regarding priorities.
  • Facilitate smooth daily communication between servers and housekeeping teams, prioritizing tasks according to member and Institute needs.
  • Assist in delivering curated hospitality experiences based on individual preferences, recovery needs, and feel-good opportunities.
  • Oversee and lead daily member experiences and operations.
  • Participate actively in bi-weekly team line-ups and daily huddles, sharing ideas to enhance service.
  • Train and maintain high food preparation standards, service knowledge, and health and safety protocols among team members.
  • Support all Atria events with staffing and execution responsibilities.
  • Curate thoughtful food and beverage offerings and gift amenities to foster ongoing member engagement.
  • Estimate food and amenity needs, place orders with distributors, and coordinate the delivery of fresh supplies in collaboration with the General Manager of Hospitality.
  • Develop a comprehensive understanding of all clinical testing available at Atria.
  • Inform and guide hospitality service teams regarding members' appointment details and testing requirements, including fasting and hydration needs related to food and beverage service.

About Atria Health

At Atria Health, we are revolutionizing the healthcare experience by providing our members with personalized, preventive care that prioritizes their health and well-being. Our dedicated team works tirelessly to ensure every member receives the highest level of service and care, making us a leader in the preventative healthcare industry.

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