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ITSM/ITIL Architect

MiratechUkrainka
On-site Full-time

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Qualifications

The ideal candidate will possess:Proven experience in ITSM and ITIL methodologies. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Relevant certifications in ITIL, ITSM, or similar frameworks. Experience in implementing service management tools.

About the job

Miratech is hiring an ITSM/ITIL Architect based in Ukrainka. This role centers on designing and implementing IT Service Management solutions that follow ITIL frameworks. The architect will partner with teams throughout the company to bring service practices in line with business goals and support customer satisfaction.

Key responsibilities

  • Design and implement ITSM processes guided by ITIL standards
  • Work with cross-functional teams to establish service management best practices
  • Make sure IT service delivery supports business objectives
  • Find ways to improve service quality and efficiency

About Miratech

Miratech is a leading global IT services company that specializes in delivering innovative solutions to enhance business performance. Our commitment to excellence and customer satisfaction drives our success, and we value the contributions of our talented team members.

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