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ITSM/ITIL Architect

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in ITSM and ITIL frameworks. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to lead cross-functional teams and manage projects effectively. Relevant certifications (e.g., ITIL Expert) are a plus.

About the job

Miratech is hiring an ITSM/ITIL Architect in Cali. This position centers on shaping IT service management frameworks and enhancing how services are delivered. The architect will play a key role in designing, implementing, and refining ITIL processes to support operational objectives.

What you will do

  • Design ITSM frameworks that follow ITIL best practices
  • Implement and continually improve ITIL processes to strengthen service delivery
  • Collaborate with teams to boost operational efficiency

Location

This role is based in Cali.

About Miratech

Miratech is a global provider of IT services and solutions, committed to delivering exceptional value and outstanding customer service. We foster a collaborative and innovative culture where our employees can thrive and grow in their careers.

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