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ITSM/ITIL Architect

MiratechWarsawNew
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in IT service management and ITIL frameworks. Strong understanding of ITSM tools and technologies. Excellent analytical and problem-solving skills. Ability to work collaboratively in a fast-paced environment. Exceptional communication and interpersonal abilities.

About the job

Miratech seeks an ITSM/ITIL Architect to join its engineering team in Warsaw. This role centers on designing and implementing IT service management solutions that follow ITIL principles. The goal is to improve how IT services are delivered and managed across the organization.

Key responsibilities

  • Design ITSM solutions that enhance operational efficiency and support reliable service delivery
  • Apply ITIL best practices to develop and refine IT processes
  • Collaborate with cross-functional teams to understand business needs and translate them into technical requirements
  • Review current workflows and suggest improvements for ongoing process optimization
  • Contribute to continuous improvement initiatives throughout the IT infrastructure

Requirements

  • Extensive experience in IT service management and ITIL frameworks
  • Background in designing and implementing ITSM solutions
  • Ability to translate business needs into technical requirements
  • Comfort working with teams from various disciplines
  • Track record of analyzing and optimizing IT processes

About Miratech

Miratech is a leading IT services provider that specializes in delivering innovative solutions to enhance business performance. With a strong focus on customer satisfaction, we empower organizations to achieve their strategic goals through technology.

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