About the job
Miratech is hiring an ITSM/ITIL Architect based in Ukrainka. This role centers on designing and implementing IT Service Management solutions that follow ITIL frameworks. The architect will partner with teams throughout the company to bring service practices in line with business goals and support customer satisfaction.
Key responsibilities
- Design and implement ITSM processes guided by ITIL standards
- Work with cross-functional teams to establish service management best practices
- Make sure IT service delivery supports business objectives
- Find ways to improve service quality and efficiency
