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ITSM/ITIL Architect

MiratechToronto
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in IT Service Management (ITSM) and ITIL frameworks. Strong analytical and problem-solving skills. Ability to communicate effectively with technical and non-technical stakeholders. Experience with ITSM tools and software implementation. Certification in ITIL (v3 or v4) is preferred. Proficiency in project management methodologies.

About the job

Miratech seeks an ITSM/ITIL Architect with experience designing and implementing IT Service Management solutions. This Toronto-based role centers on creating systems that follow ITIL standards and support stronger service delivery and operational efficiency.

Role overview

The architect will shape and refine IT service processes, ensuring they align with recognized ITIL best practices. Working closely with various teams, this position helps connect IT services with broader business goals.

What you will do

  • Design ITSM solutions grounded in ITIL methodologies
  • Implement and improve IT service management processes
  • Work with colleagues to ensure IT services meet business requirements

Location

This position is located in Toronto.

About Miratech

Miratech is a leading provider of IT services and solutions, dedicated to delivering innovative technology solutions that drive business success. Our team is composed of talented professionals who are committed to excellence and customer satisfaction.

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