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Customer Success Enablement Manager

AssetWatchUnited States
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer success, enablement, or related fields. Exceptional communication and interpersonal skills. Strong analytical abilities to assess and improve customer lifecycle strategies. Experience working with cross-functional teams, preferably in a technology or engineering environment. Familiarity with AI-driven methodologies and predictive maintenance is a plus.

About the job

AssetWatch is dedicated to enhancing manufacturing uptime through unparalleled condition monitoring solutions. Our passionate team, comprised of world-class engineers and esteemed business leaders, is united by one vision: to shape the future of predictive maintenance. As we embark on an exciting growth phase, we invite talented individuals to join us on this journey. 

We are currently searching for a Customer Success Enablement Manager who will play a pivotal role in transforming how our Customer Success organization empowers teams to resolve issues, demonstrate value, and facilitate long-term success for our clients at AssetWatch. 

This position operates at the crossroads of Customer Success, Product Development, Operations, and Revenue Generation. You will be responsible for designing and implementing enablement strategies that equip Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to create measurable impact throughout the entire customer lifecycle. As AssetWatch broadens its customer ecosystem, harnessing AI-driven insights and enterprise capabilities, your contributions will ensure that our teams are synchronized, confident, and prepared to convert innovation into customer value. Your efforts will significantly influence customer retention, expansion, time-to-value, and overall trust. 

This is a builder role ideal for someone who thrives in cross-functional environments and understands that enablement transcends mere training, serving as a vital operational lever. 

About AssetWatch

AssetWatch is at the forefront of condition monitoring solutions, dedicated to ensuring the uptime of manufacturing processes. Our innovative approach is supported by a team of experts who are passionate about providing exceptional service and building lasting relationships with our clients. Join us as we lead the charge in predictive maintenance and redefine industry standards.

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