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Customer Success Enablement Program Manager

NotionSan Francisco, California
On-site Full-time $185K/yr - $215K/yr

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Experience Level

Experience

Qualifications

Qualifications:- Minimum of 3 years of experience in customer success, enablement, or training roles.- Strong understanding of customer engagement strategies and techniques.- Bachelor's degree in Business, Education, or a related field is preferred.- Proven track record of driving measurable outcomes in customer success initiatives.

About the job

About Us:

At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.

We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.

About the Role:

As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.

What You'll Achieve:

  • Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.

  • Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.

  • Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.

  • Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.

  • Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.

  • Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.

Skills You'll Need to Bring:

  • Proven experience in enablement or training roles, particularly in a customer-focused environment.

  • Strong analytical skills with the ability to utilize data to drive decision-making.

  • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines.

  • Experience in designing training programs and learning materials that effectively drive performance.

About Notion

Notion is a leading productivity platform that streamlines collaboration and enhances individual and team efficiency. Our innovative tools are designed to adapt to the unique workflows of our users, making us a favorite among diverse organizations ranging from startups to Fortune 500 companies.

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