About the job
As Customer Success Enablement Manager at disco in New York City, the focus is on strengthening the performance of Customer Success teams and improving coordination with Sales and other customer-facing groups. This role involves analyzing current processes, building and delivering training programs, and providing resources and tools that help teams reach their goals and deliver excellent customer service.
Main Responsibilities
- Business Planning: Work closely with Customer Success and Sales leadership, as well as cross-functional partners, to develop comprehensive business plans.
- Strategic Initiatives: Represent Customer Success and Sales in strategic projects, managing each stage from identification through implementation.
- Business Process Improvement: Identify and lead opportunities to improve workflows, streamline operations, and encourage collaboration across departments such as Sales, Marketing, Product, and IT to support revenue growth and customer satisfaction.
- Data Analysis: Use metrics and data to shape enablement strategies and build Customer Success playbooks.
- Tailored Enablement: Align enablement efforts with the specific goals of Customer Success and Sales, supporting ongoing growth across the organization.
- Onboarding: Oversee onboarding for new hires, ensuring they have the necessary knowledge and resources, and create relevant training materials.
- Change Management: Lead the rollout of new enablement programs, processes, and technologies, and continually assess and refine these initiatives.
- Communication Strategies: Create and implement communication plans to explain the benefits and reasoning behind enablement changes to adult learners in different business units.
- New Product Introduction: Support the rollout of new products, making sure Customer Success and Sales teams can integrate new offerings smoothly.
- Trusted Advisor: Build strong, reliable relationships with Sales and other customer-facing teams.

