About the job
Join TransPerfect as a Senior Salesforce Product Manager, where you will take full ownership of the CRM operating model in a dynamic and complex global environment. This pivotal role requires you to establish clarity, structure, and control throughout the intake, prioritization, and execution processes. We are looking for an individual who can independently manage the model without relying on external guidance.
This position transcends mere coordination; it is an ownership role. The successful candidate will possess a robust understanding of product ownership principles and have hands-on experience with the Salesforce platform, enabling them to make informed decisions in technically challenging scenarios, question requirements when necessary, and actively propel delivery forward.
Core Responsibilities:
Roadmap and Strategy
• Define and sustain a comprehensive Salesforce roadmap that aligns with business objectives and platform development.
• Convert strategic demands into structured initiatives rather than isolated requests.
• Strategically plan and manage the onboarding of new business units or acquisitions into the Salesforce ecosystem, detailing the integration approach for new teams, data, and processes.
Backlog and Intake Management
• Own and actively oversee the CRM backlog from start to finish.
• Enforce a structured intake process, ensuring all requests are thoroughly scoped and documented before entering the backlog.
• Interpret and refine business needs, challenging unclear requirements and avoiding unnecessary complexity or conflicts with platform best practices.
Prioritization and Stakeholder Management
• Steer prioritization efforts across a complex global stakeholder landscape with competing interests.
• Implement consistent prioritization criteria under pressure, balancing business value, technical risk, and platform integrity.
• Clearly communicate priorities and trade-offs to both technical and non-technical stakeholders.
Execution and Governance
• Ensure execution clarity by defining stories, setting acceptance criteria, and equipping delivery teams with the necessary resources.
• Uphold governance compliance across all CRM change processes.
