About the job
TransPerfect is on the lookout for an experienced Senior Salesforce Product Manager to take charge of the end-to-end CRM operating model in a dynamic and complex global landscape. This pivotal role demands a professional who can instill structure, clarity, and governance across the processes of intake, prioritization, and execution without needing external direction.
This is not merely a coordination position; it is a leadership role. The ideal candidate will exhibit robust product ownership skills along with a hands-on proficiency in the Salesforce platform, empowering them to navigate intricate technical scenarios, challenge ambiguous requirements, and propel effective delivery.
Core Responsibilities:
Roadmap and Strategy
• Define and uphold a comprehensive Salesforce roadmap that aligns with business objectives and platform advancements.
• Transform strategic requirements into structured initiatives instead of disjointed requests.
• Strategize and oversee the integration of new business units or acquisitions into the Salesforce ecosystem, defining a methodical approach for assimilating new teams, data, and processes.
Backlog and Intake Management
• Own and proactively manage the CRM backlog from start to finish.
• Implement structured intake processes ensuring all requests are thoroughly scoped and documented prior to backlog entry.
• Interpret and challenge business requirements, pushing back where there is ambiguity, unnecessary complexity, or conflict with platform best practices.
Prioritization and Stakeholder Management
• Spearhead prioritization across a complex global stakeholder environment with competing demands.
• Apply consistent prioritization logic under pressure, balancing business impact, technical risk, and platform integrity.
• Clearly communicate priorities and trade-offs to both technical and non-technical stakeholders.
Execution and Governance
• Drive clarity in execution, ensuring that user stories are well-defined, acceptance criteria are established, and delivery teams have the necessary resources to proceed.
• Uphold governance compliance across all CRM change processes.
