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Provider Success Manager

Alpaca HealthNew York City, NY
On-site Full-time

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Experience Level

Manager

Qualifications

Key ResponsibilitiesStrategic AdvisingCultivate strong relationships with clinicians and practice owners. Identify practice challenges and create actionable growth strategies. Monitor performance metrics to ensure providers are on track to meet their objectives. Disseminate best practices throughout the network to enhance clinical and business results. Product Adoption and Operational ExcellenceAssist providers in effectively utilizing Alpaca’s tools to optimize their practice. Identify workflow challenges and collaborate with Product and Operations teams for system improvements. Translate provider feedback into scalable playbooks and procedural enhancements.

About the job

About Alpaca Health

Alpaca Health is an innovative platform designed to empower autism care providers to establish, manage, and expand their independent practices. Our goal is to assist clinicians in becoming in-network with insurance providers, building their initial client base, and reducing administrative burdens through an AI-enhanced electronic health record (EHR) system.

We are passionate about reshaping healthcare to be clinician-led rather than corporate-driven, and we are committed to supporting clinicians on their journey to ownership.

Our rapid growth of 30% month-over-month reflects our dedication to connecting clinician-entrepreneurs with families for mutual success.

Currently, we are operational in Texas and Colorado, with exciting plans to expand into four additional states by 2026.

Having secured over $12 million from prominent venture capitalists such as Core Innovation Capital, Adverb Ventures, and South Park Commons, we are well-positioned for continued success.

Role: Provider Success Manager (Practice Growth)

We are on the lookout for a Provider Success Manager to drive the success of autism care practices utilizing the Alpaca platform.

This role transcends traditional customer success; it focuses on helping providers develop sustainable, high-quality, and profitable practices. Understanding the financial aspects of running an ethical ABA practice is essential for both clinicians and Alpaca.

Your primary responsibilities will include collaborating closely with clinicians and practice owners to enhance operational efficiency, reduce intake times, and improve outcomes for families.

You will serve as a trusted advisor, operator, and partner in growth, holding significant responsibility for both provider success and company performance.

About Alpaca Health

Alpaca Health is at the forefront of transforming autism care, providing essential resources and support for clinicians to thrive in their own practices. Focused on clinician empowerment and ethical practices, we leverage cutting-edge technology to streamline operations and enhance patient care.

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