About the job
Clover Health is revolutionizing healthcare by enhancing patient outcomes through our cutting-edge primary care tool, Counterpart Assistant. By equipping Primary Care Physicians (PCPs) with the resources they need, we facilitate improved patient care at reduced costs through early diagnosis and comprehensive management of chronic conditions.
We are currently on the lookout for a Provider Success Manager to cultivate strong relationships with healthcare providers and spearhead the adoption, growth, and success of the Counterpart Assistant (CA). This individual will manage a portfolio of provider partnerships, ensuring that practices effectively implement and make the most of our platform to excel in value-based care.
This role is user-focused and results-oriented, serving as an external product subject matter expert (SME) who champions customer success. You will utilize your expertise in Medicare and Primary Care operations, coupled with strong relationship management skills and a data-driven mindset, to enhance our market presence and the value we provide to our partners. Candidates must reside in Dallas-Fort Worth and be willing to travel to practices up to five days a week.
As a Provider Success Manager, your responsibilities will include:
- Manage Provider Relationships: Act as the primary contact for provider primary care partners, fostering trusted, consultative relationships to boost CA adoption.
- Support Provider Recruitment: Collaborate with the CA go-to-market (GTM) team to execute best practices for provider onboarding and training, focusing on enhancing in-office workflows and engaging clinical and non-clinical staff for effective platform adoption.
- Enhance Provider Success and Retention: Develop and implement a structured engagement strategy to ensure providers maximize platform utilization, achieve measurable success in value-based care, and maintain long-term partnerships.
- Lead Data-Driven Decisions: Assess provider performance metrics, proactively identifying trends, opportunities, and risks with partner practices. Initiate interventions to improve provider outcomes and increase platform utilization.
- Promote Best Practices: Implement Counterpart Assistant best practices across various types of PCP practices.
- Cross-Functional Collaboration: Work with internal teams, including sales, product, and operations, to refine Clover Health’s offerings based on provider feedback.
