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IT Support Specialist

Groupe MalOPlus Inc.31 Boulevard Samson, Laval
On-site Contract

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Experience Level

Mid to Senior

Qualifications

Qualifications:1-3 years of experience in the IT field.2+ years of support experience for Microsoft Windows 7/10 operating systems in a production environment. Knowledge of imaging methods for personal computers. Familiarity with Office 365 and Microsoft Office suite applications (Word, Excel, Outlook, Visio, PowerPoint). Understanding of antivirus software and virus/malware removal techniques. Ability to learn quickly and troubleshoot issues with new or unknown IT tools. Knowledge of networking technologies and tools, including TCP/IP, DHCP, DNS, PING, and VPN.5+ years of experience in a virtual office environment. Bilingual in French and English is essential; Spanish and other languages are a plus.

About the job

Responsibilities:

  • Provide remote IT support to colleagues across our North American offices.
  • Respond promptly and effectively to support requests, aiming for first-call resolution.
  • Act as the primary point of contact for issues related to software, hardware, networks, and VPNs.
  • Image and deploy computers remotely.
  • Maintain and update images according to established procedures.
  • Manage and maintain the company's and clients' websites.
  • Oversee IT equipment and peripherals, including various printers and supplies.
  • Keep documentation related to equipment and software licenses up to date.
  • Create and manage user accounts for business applications.
  • Develop and maintain end-user documentation for software and processes.

About Groupe MalOPlus Inc.

Groupe MalOPlus™ Inc. specializes in business development services across accounting, administration, and marketing sectors. Our mission is to assist small and medium-sized enterprises in exploring outsourcing solutions that minimize their administrative and operational costs. We also provide independent telecommuting professionals with a network of contract work opportunities. As part of a group of three companies operating under the MalOPlus™ brand, along with several sister companies managed under different brands, Groupe MalOPlus™ Inc. aims to create value and enhance operational efficiency.

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