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IT Support Specialist

fullcreativeChennai, Tamil Nādu, India
Remote Full-time

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Experience Level

Entry Level

Qualifications

RequirementsMust HaveProficient understanding of computer hardware, operating systems, and networking principles. A strong desire to learn and share knowledge about the latest technology trends. A quick learner, particularly in an agile startup environment. Excellent verbal and written communication skills. Willingness to work night shifts as required. Experience ranging from 0 to 3 years in a related field. Educational qualifications can include BE/BTech/BCA/BSc or any relevant postgraduate degree. Workspace RequirementsA private workspace conducive to handling calls professionally. Availability for video calls at all times, as they are essential for maintaining human connection in a remote work environment. High-speed internet connection (minimum 100 MBPS download and upload), preferably wired (LAN). Access to power backup in case of frequent power outages.

About the job

Roles & Responsibilities

  • Evaluate application performance to identify potential bottlenecks, propose solutions, and collaborate with developers to implement fixes.

  • Install essential software applications to enable employees to fulfill their roles effectively.

  • Oversee and monitor all installed systems and infrastructure to ensure optimal operation.

  • Diagnose, troubleshoot, and document technical issues to facilitate swift resolutions.

  • Create and maintain custom scripts aimed at enhancing system efficiency and promoting automation.

  • Provide technical support for MAC and PC systems while adhering to established protocols for software installation.

  • Deliver Helpdesk and Remote Desktop support to assist users effectively.

About fullcreative

At fullcreative, we are a Portland-based SaaS product company dedicated to empowering businesses to operate seamlessly from anywhere. Our diverse global team of engineers, designers, testers, product experts, customer experience specialists, and marketers collaborates to innovate and enhance the way the world works. Our products and services are designed to enable businesses to achieve greater productivity, flexibility, and scalability.

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