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German Speaking Customer Support Representative - Telecommunications

Mercier Consultancy GroupRemote — Greece
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in German, both spoken and written, is a must; proficiency in English is a plus. Prior experience in customer service, particularly in the telecommunications or technology sectors, is highly desirable. Strong communication skills with a focus on customer engagement and relationship building. Proficient problem-solving skills with a proactive approach to handling customer inquiries. Familiarity with customer service software and CRM systems is advantageous. Ability to work effectively both independently and as part of a team. A genuine interest in telecommunications and connectivity services.

About the job

Join the dynamic team at Mercier Consultancy Group as a German Speaking Customer Support Representative, specializing in Telecommunications and Connectivity. In this fully remote role, you will deliver outstanding support to our German-speaking clientele, addressing their telecommunications inquiries and ensuring they receive top-tier service.


Primary Responsibilities

  • Provide exceptional customer support to German-speaking clients through various channels including phone, email, and chat, focused on telecommunications and connectivity services.
  • Accurately respond to inquiries about products, services, account management, and technical issues with professionalism and clarity.
  • Effectively manage and resolve customer complaints to enhance satisfaction and build loyalty.
  • Document all customer interactions in our CRM system for tracking communications and identifying improvement areas.
  • Collaborate with technical teams to deliver effective solutions to customer needs.
  • Stay informed about telecommunications trends and company offerings to provide knowledgeable support.

About Mercier Consultancy Group

Mercier Consultancy Group is a forward-thinking consultancy firm dedicated to providing innovative solutions in telecommunications and connectivity. We value teamwork, dedication, and a commitment to excellence, ensuring our clients receive the highest quality of service.

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