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German Speaking Customer Support Representative in Logistics

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Entry Level

Qualifications

Responsibilities Respond to customer inquiries in German through email, phone, and chat Assist clients with inquiries about shipping services, tracking information, and logistics solutions Accurately document all customer interactions and resolutions in our CRM system Collaborate with internal teams to resolve client issues and enhance service quality Provide comprehensive information on shipping options and logistics processes Collect client feedback to drive service improvements Participate in training sessions to remain updated on services and tools Requirements Fluency in both German and English, with strong written and verbal communication skills Prior experience in customer support, especially within the logistics or shipping sector Outstanding communication and interpersonal abilities Strong analytical and problem-solving skills Proactive approach to ensuring customer satisfaction Ability to efficiently manage multiple inquiries in a fast-paced environment Familiarity with customer support tools and logistics software

About the job

At Mercier Consultancy, we're excited to offer an opportunity for a German Speaking Customer Support Representative in our Logistics & Shipping Department for one of our esteemed clients! In this pivotal entry-level role, you will serve as the primary liaison for our German-speaking clients, delivering exceptional support and guidance regarding their logistics and shipping inquiries. Your language proficiency will play a crucial role in ensuring that our clients receive clear and tailored communication that meets their specific needs.

This position is perfect for individuals who thrive in dynamic environments and are passionate about providing top-notch customer service in the logistics sector. If you’re eager to make a meaningful impact for our clients, we encourage you to apply!

About Mercier Consultancy

Mercier Consultancy is a leading consultancy firm committed to connecting businesses with the best talent while ensuring exceptional service delivery. We specialize in providing tailored solutions in logistics and shipping, focusing on client satisfaction and operational efficiency.

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