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German-Speaking Customer Support Representative - FinTech in Greece

Mercier Consultancy GroupAthens, Attica, Greece
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements Fluency in German (both written and spoken) is mandatory; proficiency in English is advantageous. Experience in customer service, ideally within the FinTech or financial services sector. Exceptional communication skills and a strong customer-focused mindset. Able to articulate complex financial concepts clearly and understandably. Strong problem-solving abilities and effective handling of customer inquiries. Familiarity with CRM systems and online customer service tools is preferred. Flexibility to work varied hours, including evenings and weekends, with the chance to live in beautiful Greece.

About the job

Join Mercier Consultancy Group in an exhilarating opportunity as a German-Speaking Customer Support Representative for a leading FinTech company located in the picturesque city of Athens, Greece. This role is ideal for candidates passionate about financial technology and committed to delivering outstanding customer service. You will guide customers through our cutting-edge financial products and services, ensuring they have a seamless experience in German.


Key Responsibilities

  • Handle customer inquiries about FinTech solutions, account management, and service features via phone, email, and live chat in German.
  • Provide education on financial services, application processes, and compliance requirements.
  • Offer technical support and resolve issues related to our platforms.
  • Accurately document customer interactions in our CRM system and follow up on unresolved queries.
  • Work closely with technical and financial teams to ensure timely resolution of customer issues.
  • Stay informed about FinTech trends and product developments to provide informed support to clients.

About Mercier Consultancy Group

Mercier Consultancy Group is a prominent consultancy firm dedicated to providing superior recruitment services to the FinTech sector. We pride ourselves on connecting talented individuals with leading companies in the financial technology landscape.

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