Mercier Consultancy logo

Dutch-Speaking Customer Support Representative in Transportation Services

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Qualifications Fluency in Dutch and English, both written and spoken. Previous experience in customer support, ideally within the transportation or logistics sector. Excellent communication skills with a strong customer service orientation. Proficient problem-solving abilities and attention to detail. Capability to manage multiple inquiries effectively in a fast-paced environment. A proactive approach to ensuring customer satisfaction. Comfortable utilizing customer support software and technologies.

About the job

Join Mercier Consultancy as a Dutch-Speaking Customer Support Representative in our Transportation Services Department! This vital role serves as the primary point of contact for our Dutch-speaking clients, ensuring they receive outstanding support and assistance tailored to their transportation needs. Your responsibilities will include delivering timely and precise information to enhance their travel experiences.

Are you enthusiastic about providing top-notch customer service and excel in a dynamic environment? If so, we'd love to have you on our team! You will interact directly with clients, helping them navigate our services and address any issues that may arise.

Key Responsibilities

  • Respond to customer inquiries in Dutch through phone, email, and chat channels.
  • Assist clients with inquiries related to our transportation services and logistics.
  • Accurately document interactions and resolutions within our customer management system.
  • Work collaboratively with internal teams to resolve complex client issues.
  • Provide comprehensive information on services, routes, and schedules.
  • Collect client feedback to improve service offerings.
  • Participate in training sessions to keep updated on platform features.

About Mercier Consultancy

Mercier Consultancy is dedicated to providing high-quality consultancy and support services in the transportation sector. Our commitment to excellence ensures that our clients receive unparalleled service tailored to their unique needs.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.