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Dutch-Speaking Customer Support Representative for Subscription Services

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements:Fluency in Dutch and English, both written and verbalPrior experience in customer support, ideally within a subscription-based or service-oriented environmentOutstanding communication and interpersonal abilitiesStrong problem-solving skills and meticulous attention to detailA proactive mindset focused on achieving customer satisfactionAble to manage multiple inquiries efficiently in a fast-paced environmentFamiliarity with customer support tools and CRM software

About the job

Join Mercier Consultancy as a passionate Dutch-Speaking Customer Support Representative in our dynamic Subscription-Based Services Department! In this essential entry-level role, you will serve as the initial point of contact for our Dutch-speaking clientele, delivering exceptional support and insights regarding our subscription offerings.

Your effective communication skills and dedication to customer service will guarantee a positive experience for our clients, guiding them in maximizing their subscriptions. If you are proactive, enthusiastic, and eager to assist others, this opportunity is tailor-made for you!

Key Responsibilities

  • Address customer inquiries in Dutch through email, phone, and chat
  • Assist clients with queries about their subscriptions, billing, and account management
  • Accurately document all customer interactions within our support system
  • Collaborate with various departments to resolve intricate customer issues
  • Provide clear and concise information on subscription options and benefits
  • Collect and communicate customer feedback to enhance service delivery
  • Engage in training to deepen knowledge of our subscription services

About Mercier Consultancy

Mercier Consultancy is a leading provider of subscription-based services, dedicated to delivering excellence in customer support. Our team values innovation, collaboration, and the pursuit of customer satisfaction, making us a trusted partner for our clients.

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