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Dutch-Speaking Customer Support Representative for Streaming Services

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements: Fluency in Dutch and English, both written and spoken. Experience in customer support, particularly within the streaming or entertainment industry, is advantageous. Exceptional communication and interpersonal skills. Strong problem-solving skills with meticulous attention to detail. A customer-focused mindset, dedicated to providing high-quality service. Ability to efficiently manage multiple inquiries in a fast-paced environment. Familiarity with customer support software and tools.

About the job

At Mercier Consultancy, we are excited to present a fantastic opportunity for a Dutch-Speaking Customer Support Representative within our client's Streaming TV & Movie Services Department. In this dynamic entry-level position, you will serve as the primary contact for our Dutch-speaking customers, delivering outstanding support and assistance while they enjoy our extensive range of streaming services. Your fluency in Dutch will play a vital role in ensuring a smooth and enjoyable experience for our viewers.

This role is perfect for those who are enthusiastic about entertainment and customer service. If you thrive in a vibrant, fast-paced environment and have a passion for helping others, we encourage you to apply!

Key Responsibilities

  • Provide prompt responses to customer inquiries in Dutch through phone, email, and chat.
  • Assist users in navigating questions related to account management, streaming options, and technical difficulties.
  • Accurately document customer interactions and resolutions in our CRM system.
  • Collaborate with internal teams to resolve complex user issues and enhance service delivery.
  • Offer insights into new features, promotions, and content recommendations.
  • Collect user feedback to improve our services and user experience.
  • Engage in continuous training to stay updated with industry trends and platform changes.

About Mercier Consultancy

Mercier Consultancy is a leading consultancy firm dedicated to providing quality services in the field of customer support and consultancy. We pride ourselves on fostering a collaborative and engaging work environment that empowers our employees to deliver exceptional service.

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