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Dutch Speaking Customer Service Representative for Public Transport

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsFluency in Dutch and English, with outstanding communication skills. Strong customer service orientation and a proactive problem-solving attitude. Prior experience in customer service, particularly in public transport or related sectors, is advantageous. Able to manage multiple inquiries and tasks in a fast-paced environment. Detail-oriented with superior organizational skills. A genuine interest in public transport services and a commitment to customer satisfaction. Familiarity with customer support software and CRM systems is a plus.

About the job

Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our dynamic Public Transport Services Department. In this vital position, you will deliver exceptional assistance to our Dutch-speaking customers, guiding them through our public transport options and addressing their inquiries with expertise.

Your command of the Dutch language will be crucial as you assist clients with questions regarding schedules, ticketing, route information, and any service disruptions. Your efforts will significantly contribute to enhancing customer satisfaction and ensuring smooth experiences for our public transport users.

Key Responsibilities

  • Deliver top-notch customer service in Dutch through multiple channels including phone, email, and chat concerning public transport services.
  • Assist customers with inquiries related to timetables, ticket purchases, and service complaints.
  • Effectively troubleshoot and resolve issues regarding transport routes or service interruptions.
  • Maintain precise records of customer interactions in our CRM system.
  • Collaborate with transport operations teams to provide timely and accurate information.
  • Gather customer feedback to drive improvements in our public transport services.
  • Stay informed about changes in routes, schedules, and policies affecting public transport.

About Mercier Consultancy

Mercier Consultancy is committed to providing exceptional customer support in the public transport sector. With a focus on innovation and customer satisfaction, we strive to enhance the travel experience for our clients.

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