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Customer Enablement Specialist

Remote Full-time

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesLMS Content Creation & MaintenanceDevelop and maintain on-demand courses, learning paths, and certification content within Skilljar to facilitate customer product adoption and proficiency. Create clear and engaging instructional materials that simplify complex product features into accessible learning experiences for the financial services audience. Regularly audit LMS content to ensure accuracy in light of product updates, releases, and feature changes. Assist the Senior Customer Enablement Specialist in executing LMS strategy and making course architecture decisions.

About the job

Ncontracts, headquartered in Nashville, Tennessee, delivers integrated risk management and compliance solutions to over 5,000 financial institutions nationwide. The company has earned recognition as an Inc. 5000 Fastest Growing Company seven times and has been repeatedly named a "Best Place to Work." Employees join a team that values collaboration, career growth, and a healthy work-life balance.

Team members at Ncontracts work alongside professionals dedicated to improving the financial services sector through new ideas and leadership. The company welcomes creative, team-driven, and proactive people across functions such as product development, sales, marketing, and customer support.

Role overview

The Customer Enablement Specialist acts as both a content creator and an execution partner for the Customer Enablement team. This position focuses on producing learning materials, crafting communications, and developing resources that help customers use and benefit from the Ncontracts platform.

Collaboration with the Senior Customer Enablement Specialist is central to this role. Together, they carry out the team's content and communication strategy, support product launches, manage ongoing lifecycle communications, maintain LMS content, update the knowledge base, and foster community engagement.

What you will do

  • Create and update learning materials and customer resources
  • Draft and deliver communications to support customer adoption and engagement
  • Assist with product launches and lifecycle messaging
  • Maintain content in the learning management system and knowledge base
  • Encourage community involvement among customers

Requirements

  • Strong writing skills
  • Ability to thrive in a collaborative, high-energy environment
  • Proven attention to detail
  • Ownership of assigned tasks
  • Consistent customer-first mindset in all deliverables

About Ncontracts

Ncontracts, headquartered in Nashville, Tennessee, is a leader in providing integrated risk management and compliance solutions, dedicated to empowering financial institutions across the nation. With a consistent track record of growth and recognition as a top workplace, we are committed to fostering innovation and excellence in the financial services sector.

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