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Enterprise Customer Enablement & Training Specialist

AirOpsNew York City, San Francisco or Remote
Remote Full-time

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Experience Level

Senior

Qualifications

QualificationsProven experience in customer enablement or training, particularly in a technology-focused environment. Strong understanding of content engineering or digital marketing principles. Exceptional presentation and facilitation skills, with a knack for engaging diverse audiences. Ability to translate complex concepts into accessible training materials. Experience with cohort-based learning or similar educational methodologies.

About the job

About AirOps

At AirOps, we are pioneering the future of content engineering tailored for the AI era. As the first comprehensive platform in this space, we empower brands to enhance their visibility in an increasingly AI-driven discovery landscape. With an impressive 5x revenue growth over the past year, we've partnered with innovative companies like Ramp, Chime, Carta, and Rippling to transform content quality into a sustainable competitive edge.

Our platform supports marketers in navigating the evolving terrain of content creation, focusing on high-impact opportunities and generating authentic, on-brand content that resonates with both AI and human audiences. Supported by leading venture capital firms such as Greylock, Unusual Ventures, Wing VC, and Founder Collective, AirOps is committed to developing intelligent systems that will shape the next generation of marketing leadership. Our headquarters are located in San Francisco, New York, and Montevideo.

About the Role

We are seeking a seasoned customer enablement leader to spearhead and expand our Content Engineer certification program. In this role, you will facilitate live cohort sessions designed to elevate marketing professionals from basic users to skilled Content Engineers, individuals who conceptualize in systems, construct intelligent workflows, and generate compounding value through automation rather than relying on manual AI interactions.

This position transcends traditional platform training; you will be instrumental in redefining how marketing teams engage with content in the AI landscape. You will craft an evolving curriculum that spans foundational to advanced tracks, conduct dynamic 90-minute sessions, and create impactful learning experiences that drive promotions, salary increases, and significant team transformations.

Your influence will extend beyond the classroom, insights gained from participants will inform product development, and your feedback will serve as a vital link between customer learning and our engineering roadmap.

What You'll Own

  • Live Cohort Facilitation: Conduct interactive two-week cohort sessions across various skill levels, from Foundations to Advanced, where participants create workflows in real-time. You will also manage both public cohorts and private enterprise training for teams of 20 or more.

  • Curriculum Development: Continuously innovate educational content across three certification tracks, developing session materials, practical exercises, homework assignments, and comprehensive takeaway documents tailored to learners' needs.

  • Hands-On Workflow Building: Guide participants in constructing workflows that address their unique challenges, enhancing their skills through practical application.

About AirOps

AirOps is at the forefront of the content engineering revolution, providing tools and strategies that allow brands to thrive in an AI-centric world. Our rapid growth and partnerships with leading companies underscore our commitment to transforming marketing practices and building a robust future for content professionals.

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