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Customer Enablement & Training Specialist (Technical SaaS)

Hire HangarSouth Africa - Cape Town
Remote Contract

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Experience Level

Experience

Qualifications

2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training rolesExperience working at a well-known or reputable technology or SaaS companyStrong hands-on experience with HubSpot or similar platformsPractical proficiency in Python and SQL, used in real workflows, reporting, or enablement contextsNon-negotiable: Prior remote work experience, strong fluency with remote collaboration tools

About the job

Join Hire Hangar and collaborate with rapidly expanding global enterprises while establishing a sustainable, remote career.

Job Title: Customer Enablement & Training Specialist (Technical SaaS)

Location: Remote
Time Zone: U. S. Time Zones (EST–PST)
Role Type: Full-Time

Role Overview

We are seeking a Customer Enablement & Training Specialist to empower enterprise marketing teams in mastering a modern, automation-driven SaaS platform. This position lies at the crossroads of customer success, technical training, and marketing operations, making it ideal for individuals who thrive in customer-facing roles while engaging deeply with workflows, data, and systems.

You will spearhead onboarding, conduct live and cohort-based training sessions, and develop playbooks that facilitate scalable and repeatable adoption processes. This role is particularly advantageous for candidates hailing from prestigious tech firms, bringing robust customer interaction skills, technical prowess, and familiarity with marketing settings.

Key Responsibilities

  • Lead customer onboarding initiatives from the initial login through to successful adoption

  • Facilitate live training sessions, workshops, and cohort programs tailored for enterprise clients

  • Break down complex technical workflows into straightforward processes for marketing and content teams

  • Develop and sustain enablement documentation, standard operating procedures (SOPs), and training materials

  • Assist with marketing operations workflows, including CRM automation, reporting, and campaign execution

  • Collaborate with marketing and content teams on SEO and content enablement projects

  • Act as a highly visible and trusted partner to clients throughout their journey

Required Qualifications

  • A minimum of 2 years of experience in customer enablement, customer success, marketing operations, or SaaS training roles

  • Experience within a recognized or reputable technology or SaaS company

  • Proficient hands-on experience with HubSpot or comparable platforms

  • Working knowledge of Python and SQL as applied in real workflows, reporting, or enablement contexts

  • Essential: Previous remote work experience, strong fluency with remote collaboration tools

About Hire Hangar

Hire Hangar partners with innovative, fast-growing global companies to facilitate their operational success through expert training and support.

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