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CRM Business Analyst

EncoraManila
On-site Full-time

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Qualifications

The ideal candidate will possess strong analytical skills, a keen understanding of CRM systems, and a passion for improving customer experiences. A background in business analysis or related fields is preferred. You should also be proficient in data analysis tools and possess excellent communication skills to convey insights to stakeholders effectively.

About the job

Encora is hiring a CRM Business Analyst in Manila. This position centers on analyzing and improving customer relationship management processes to support both client satisfaction and operational efficiency.

Role overview

The CRM Business Analyst works closely with teams across the company to understand business needs and translate them into effective CRM strategies. The role involves gathering requirements, designing solutions, and ensuring that CRM initiatives align with company goals.

What you will do

  • Analyze current CRM processes and identify opportunities for improvement
  • Collaborate with cross-functional teams to collect and clarify requirements
  • Design and help implement solutions that support business objectives
  • Contribute to strategies aimed at enhancing client satisfaction and operational performance

About Encora

Encora is a leading technology services company dedicated to empowering businesses through innovative solutions. With a strong presence in the Philippines, we foster a collaborative work environment where creativity and technology converge to drive success.

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