CRM Business Analyst

Encora is hiring a CRM Business Analyst in Manila. This position centers on analyzing and improving customer relationship management processes to support both client satisfaction and operational efficiency. Role overview The CRM Business Analyst works closely with teams across the company to understand business needs and translate them into effective CRM str…

Location and Work Arrangement This Salesforce Business Systems Analyst (Integrations & Cross-Platform) position is based in Manila, Philippines. The role follows a hybrid setup, with at least one day per week required onsite at Arthaland Century Pacific Tower, 5th Avenue, BGC. Working Hours Standard hours for this role are 12:00 AM to 9:00 AM Philippine Time (PHT). About Point Digital Finance Mission-driven work: Point focuses on making homeownership more valuable and accessible. The team’s work helps homeowners access their wealth and pursue financial goals. Strong financial backing: The company has raised over $175 million from investors including Andreessen Horowitz, WestCap, Greylock, and Prudential. Product impact: Point serves over 20,000 customers, maintains a 4.7 Trustpilot rating, and holds an A+ from the BBB. Positive workplace: Point is a Certified Great Place to Work and recognized as a Fortune Best Workplace in the Bay Area. Collaborative culture: The company values flexibility, in-person connection, and cross-functional teamwork. Role Overview The Salesforce Business Systems Analyst will help improve the tools and processes used by Point’s account management and support teams. This role covers process and business analysis, CRM management, marketing automation, sales enablement, quantitative analysis, technology assessment, and team training. Regular collaboration with marketing and production leaders is part of the work. The technology stack includes Salesforce, telephony solutions, and marketing automation tools.

Join Lalamove, a pioneering force in the logistics sector, as a Business Analyst. In this dynamic role, you will collaborate with diverse stakeholders to gather, analyze, and interpret critical data aimed at enhancing business performance and achieving strategic goals. Your primary responsibilities will include identifying business needs, documenting essential requirements, and ensuring that proposed solutions are in sync with our organizational objectives. With a commitment to community, you will be part of a team that connects millions of drivers and customers, ensuring efficient and seamless delivery services.

At NiCE Systems, we embrace challenges as opportunities to push our boundaries. We are driven by ambition and innovation, dedicated to setting and exceeding high standards. If you share our passion for excellence and growth, we invite you to explore a rewarding career with us that fuels your enthusiasm.What does the role entail?The Senior Business Applications Analyst plays a pivotal role in leading the analysis, definition, and execution of intricate business and system requirements for strategic projects. Collaborating closely with business stakeholders, product owners, project managers, and technical teams, this position ensures that solutions are well-defined, feasible, and aligned with business objectives. The Senior Business Applications Analyst is instrumental in refining processes, achieving delivery outcomes, and mentoring fellow analysts.

About AvePoint: AvePoint is the premier global provider of data security, governance, and resilience solutions. We empower organizations worldwide to collaborate with confidence by surpassing traditional solutions and ensuring a solid data foundation. Our AvePoint Confidence Platform is trusted by over 25,000 customers globally to prepare, secure, and enhance their vital data across diverse collaboration environments like Microsoft, Google, and Salesforce. Our extensive global partner network comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in over 100 cloud marketplaces. Discover more at www.avepoint.com. At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that empowers you to shape your career, make a meaningful impact, and seize your future. About the Role: As a Business Analyst in our modernization engagement, your primary task will be to transform legacy JSF/Java-Bean applications into a contemporary React single-page application utilizing Java APIs. Your responsibilities will include conducting thorough bottom-up code analysis, documenting business logic and workflows, and collaborating with technical teams and clients to confirm requirements, guide design decisions, and facilitate test planning and execution. This is a full-time position with AvePoint as your employer, requiring onsite presence at the client’s office located in BGC, Taguig from Monday to Friday.

Role Overview Accor Corporate is hiring a CRM Coordinator in Manila. This position focuses on managing customer relationship management systems to support business goals. What You Will Do Maintain and update CRM systems to ensure accurate customer data Support efforts to improve customer engagement and retention Help streamline internal processes related to customer management Work with teams to drive business growth through effective CRM practices Location This role is based in Manila.

At Umpisa Inc., we are dedicated to establishing the Philippines as a prominent technology hub on the global stage.As a forward-thinking technology services provider, Umpisa Inc. collaborates with various industries, clients, and talented individuals to innovate groundbreaking solutions through digital transformation, advanced software development, and strategic venture creation.We are committed to developing top-tier, impactful products and solutions that enhance the lives of organizations and individuals alike. We offer fulfilling, challenging, and rewarding career opportunities in software development, product innovation, emerging technologies, and more for qualified candidates.

Join ShopBack as a Regional CRM Manager, where you'll drive customer engagement strategies and enhance our CRM efforts across the region. Utilize data-driven insights to optimize customer experiences, retention, and lifetime value. Collaborate with cross-functional teams to implement effective campaigns and leverage marketing automation tools.

About UsFirst Circle is a rapidly expanding, profitable, credit-driven neobank for SMEs in the Philippines, supported by notable shareholders such as the World Bank Group (IFC). Thousands of SMEs leverage our Business Credit Line and Business Bank Accounts to effectively manage and expand their operations. Our commitment to innovation continues with forthcoming products including SME Corporate Cards, Payroll services, Invoicing solutions, and Solar Financing, all aimed at transforming the SME neobank sector with cutting-edge software, financial offerings, and advanced risk assessment models.Our diverse team comprises over 200 individuals from more than 10 countries, fostering a culture centered on ownership, creative problem-solving, and continuous personal and professional growth. We thrive in a collaborative setting that emphasizes straightforward, politics-free communication, allowing us to react promptly and elevate our standards as we scale. This mindset has supported our remarkable growth rate of over 100% year on year.About the RoleWe invite exceptionally driven and ambitious graduates to join a fast-paced fintech startup that is revolutionizing the financial services landscape across Southeast Asia's emerging markets.As a Business Analyst at First Circle, you will gain invaluable insights into venture development across various departments. You will often collaborate directly with C-level executives, tackling projects that demand innovative problem-solving and the continuous application of skills across multiple business domains. Your success will depend on your capacity to take ownership and consistently deliver high-quality results under pressure.We provide extensive training, professional development, and significant responsibilities that surpass what is typically available in conventional roles. Our philosophy centers on attracting and nurturing top-tier talent. We are committed to assembling the strongest team in Southeast Asia, seeking talented graduates who share our ambition.Please note: This position is based at our headquarters in Manila, Philippines.What to ExpectContribute to a mission-driven company that is pivotal in driving SME economic growth, enabling businesses to thrive and enhancing economic outcomes for millions in the region.Acquire unique insights into the fintech industry within a dynamic, fast-paced work environment in rapidly developing economies.Collaborate with a team of high achievers supported by leading global investors and venture capitalists.Engage closely with senior management on company-wide initiatives.Enjoy a competitive benefits package with opportunities for rapid advancement and equity ownership for outstanding contributors.

Role Overview Datacom1 is looking for a Change Analyst in Manila. This role supports the management and implementation of change initiatives across the organization. The Change Analyst examines how changes affect teams and processes, develops strategies to guide transitions, and helps keep stakeholders informed and involved. What You Will Do Analyze the impact of proposed changes on people, systems, and workflows Create and refine strategies to support smooth transitions Communicate with stakeholders to ensure they understand and are engaged in change processes Contribute to more efficient operations and help the organization adapt to change Location This position is based in Manila, Metro Manila, Philippines.

Join Our Team as a CRM & Administrative Operations Associate (GoHighLevel Expert)At Wing, we are on an inspiring mission to revolutionize the future of work for companies around the globe! As a premier destination for organizations aiming to cultivate exceptional teams and streamline their operations, we are actively seeking a skilled CRM & Administrative Operations Associate (GoHighLevel Expert) to join our dynamic team immediately!Key Responsibilities:CRM Management (GoHighLevel)Oversee and enhance the complete GoHighLevel setupDesign and maintain automations, pipelines, forms, and workflowsQuickly diagnose and resolve CRM-related issuesIntegrate GHL with calendars, funnels, email systems, and tracking toolsEnsure data accuracy and reporting integrityFacilitate a seamless, automated lead journey from initial contact to sales and post-sale supportAdministrative Support, Lead Management & Client ExperienceRespond promptly to incoming emails, direct messages, and inquiriesClassify and prioritize leads (cold, warm, hot) and forward qualified leads to the sales teamSchedule appointments directly on the sales team’s calendarMaintain consistent follow-ups to ensure no lead is left unattendedUpdate CRM with every interaction and maintain accurate statusesProvide professional support to clients, directing them to appropriate team membersEnhance overall response speed and uphold a premium client experienceQualifications:• 3-5 years of relevant experience in CRM operations, administrative support, or client relationship management• Proficient in GoHighLevel (GHL) setup, automation, and troubleshooting• Strong track record in lead management, client communication, and administrative duties• Exceptional organizational skills with a keen attention to detail• Excellent written and verbal communication skills in English• Ability to work autonomously and ensure seamless operations without oversightTechnical Specifications:• USB headset with noise-cancellation capabilities• Functional webcam• Computer with a minimum 1.8 GHz processor and no less than 4GB RAM• Primary Internet Service Speed: at least 25 Mbps cable connection• Backup Internet Service Speed: at least 10 Mbps

Recruitment Assistant (Zoho CRM/ATS) About Our Client Join a dynamic recruitment agency headquartered in the UK, focusing on permanent placements within the healthcare and social sectors. Our client caters to a diverse range of clients across the UK and is currently facing a surge in demand. They are looking for a virtual assistant to perform essential administrative and research tasks. Your contributions will allow the recruitment team to concentrate on strategic initiatives, facilitating the agency's growth effectively. Responsibilities Candidate Screening & Shortlisting Evaluate resumes and shortlist candidates for current job openings, ensuring a strong match with position requirements. Candidate Outreach & Pipeline Management Engage in proactive candidate outreach primarily through LinkedIn. Oversee candidate pipelines, including distributing materials and rekindling interest among potential candidates. Administrative & System Management Update and manage ATS/CRM systems, primarily Zoho. Handle communications via email and text, alongside general administrative and research tasks. Essential Skills & Tools Required ATS/CRM: Proficient in Zoho. Outreach & Sourcing: Experience with LinkedIn and job boards (access may be provided). Technical Proficiency: Familiar with AI tools (e.g., Gemini, ChatGPT) for workflow automation. Excellent English communication skills. Role Overview Collaborate with an expanding recruitment team dedicated to healthcare and social sectors. Assist with administrative, research, and candidate engagement tasks to empower the team to scale efficiently. The role has the potential to transition to full-time following an initial period. Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Main and backup computer: at least 1.8 GHz processor with a minimum of 4GB RAM • Main Internet Service Speed: minimum 25 Mbps wired connection • Backup Internet Service Speed: minimum 10 Mbps Employee Benefits: • Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay

Join WPP Media as a Commercial Finance Analyst and become part of a vibrant team dedicated to driving creative transformation. In this role, you will engage with top-tier Philippine corporations, ensuring financial accuracy and compliance while fostering a culture of collaboration and excellence. Your contributions will be pivotal in shaping our financial strategies and supporting our media initiatives.

Location: Manila, Metro Manila, PhilippinesContract type: Independent ContractorCompensation: $1,200 – $1,500 USD per month (₱70,000 – ₱90,000 PHP)Schedule: Monday to Friday, 9:00 AM – 5:00 PM EDT/EST Fiscal.ai develops a research and data platform for the capital markets, combining a research terminal with modern APIs. Headquartered in Toronto and backed by $13M in venture funding, the company serves thousands of customers and millions of end-users. Fiscal.ai aims to set new standards for financial data companies in the AI era. Role overview The Equity Analyst (KPI) - Contractor role centers on analyzing and compiling financial data from publicly listed companies. This position focuses on tracking and interpreting key performance indicators to generate insights into company performance. The analyst will help maintain the accuracy of Fiscal.ai’s database, respond to customer data requests, and contribute to new product initiatives related to financial data and analytics. A strong background in finance and accounting, especially in financial reporting and equity analysis, is important for success in this role. Key responsibilities Analyze and compile financial data from publicly listed companies, with an emphasis on monitoring and interpreting KPIs. Update the database on a quarterly reporting schedule to ensure data integrity. Process customer data requests efficiently. Review and update company data in response to changes in financial reporting. Develop standardized KPI frameworks for various industries. Support the launch of new Fiscal.ai data initiatives.

Encora is hiring a Data Quality Analyst in Manila. This role focuses on analyzing data, implementing automation, and applying Angular expertise to strengthen data analysis and reporting. The work supports better data workflows and helps teams make informed decisions. What you will do Create detailed test cases based on business requirements to ensure data quality. Perform data quality checks during ad-hoc data extraction tasks. Test data outputs promptly to meet service level agreements (SLA). Work with Data Analysts and Project Management Officers to gather and analyze requirements for test case development. Support peer reviews of data outputs before user acceptance testing (UAT). Keep quality assurance documentation and artifacts organized for future use. Run data testing on outputs from Data Analysts using SQL. Contribute to a collaborative team atmosphere. Join daily stand-up meetings to share updates and discuss challenges. Requirements 3 to 5 years of experience in Quality Assurance, including knowledge of testing methodologies, terms, and concepts. Strong SQL skills. Hands-on experience with Google Data Studio, Google Sheets, and Excel. Familiarity with Google BigQuery, Tableau, Power BI, and Metabase is preferred. Experience with Hadoop or other Big Data tools is a plus. Knowledge of JIRA and Confluence is an advantage.

About the Role Okta, Inc. is looking for a Sales Compensation Analyst based in Manila, Philippines. This role supports the design and analysis of sales compensation plans that align with company goals. The analyst works closely with teams across the business to provide data-driven insights and detailed reports that inform compensation strategies. What You Will Do Analyze sales compensation data to support plan design and effectiveness Prepare reports and presentations for leadership and stakeholders Collaborate with cross-functional teams to gather and interpret relevant data Help ensure compensation plans remain competitive and motivating for sales teams Location This position is based in Manila, Philippines.

Position: Credit Analyst / Loan ProcessorSalary: Up to ₱100,000+ PHP (Final salary is determined based on the candidate’s skills and experience.)Working Hours: FlexibleWork Setup: Fully RemoteHolidays: Observance of New Zealand Public Holidays.About Our ClientOur client is a leading Australian mortgage brokerage committed to delivering strategic financial solutions tailored for a wide range of residential and investment needs. With a focus on a high-growth environment, the firm fosters a supportive and 'toxic-free' culture that emphasizes long-term professional growth alongside operational excellence. Utilizing cutting-edge industry tools and streamlined workflows, the team ensures efficient loan processing and an exceptional client experience in the Australian property market.About the RoleAs a Credit Analyst and Loan Processor, you will oversee the entire mortgage process, from initial financial assessments and serviceability calculations to final loan submissions. You will evaluate intricate income structures, adhere to 'Best Interests Duty' (BID) guidelines, and proactively handle lender inquiries to achieve timely approvals. This role is ideal for highly analytical professionals adept at navigating the complexities of Australian lending policies while communicating effectively with brokers, lenders, and clients.Key Responsibilities1. Financial Analysis & Credit AssessmentIncome Verification: Assess complex income scenarios, including PAYG (base, overtime, bonuses, commissions) and self-employed financial documentation (Tax Returns and Financial Statements).Serviceability Calculations: Employ lender-specific calculators (e.g., CBA, NAB, Westpac, ANZ, Macquarie) and tools like Quickli to ascertain maximum borrowing limits.Liability Management: Scrutinize Credit Reporting (CCR) and bank statements to verify existing liabilities, including home loans, personal loans, and credit cards.Complex Scenarios: Structure transactions involving multiple investment properties, equity releases (cash-outs), and intricate arrangements like SMSF or Trusts.2. Loan Processing & LodgmentData Entry: Accurate data entry into CRM platforms such as Salestrekker/Pipedrive and submission via ApplyOnline or lender portals.Compliance & Documentation: Prepare and review credit guides, initial checklists, and Product Comparison emails to ensure compliance with all 'Best Interests Duty' (BID) requirements.

About Dedale:Dedale is a premier source of strategic intelligence within the technology sector. Our unique team of over 100 dedicated research analysts and planners employs a vast network of more than 10,000 market professionals to provide actionable insights to investors and corporations, primarily focused on North America and Europe. Our diverse team comprises top talents from various international backgrounds, and our Research & Investment division excels in B2B Software due diligence. We are supported by a network of esteemed mentors, including prominent tech founders and investors.Our Culture:Dedale fosters a vibrant community of highly skilled international professionals, representing nationalities such as American, Chinese, Filipino, French, Moroccan, Latvian, and Lebanese, among others.Our leadership team consists of seasoned investment experts and management consultants with backgrounds from prestigious firms like McKinsey and BCG.Our advisory board features high-profile individuals, including some of the world's leading investors, such as managing partners from major private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts distinguished by their strong academic and professional credentials, along with a genuine passion for investing and technology.Your Opportunity:Join our investment team to generate insights into private software and technology firms.This position is particularly suitable for recent graduates eager to embark on a career in the investment and private equity sector, especially those with prior successful internships in Strategy Consulting, Private Equity, Investment Banking, or Venture Capital.We offer comprehensive training, mentorship, and a swift personal development pathway to enhance young analysts' skills in fundamental analysis, valuation, investment strategy, and core knowledge of the software and technology sectors.Your Responsibilities:Conduct thorough fundamental research and strategic due diligence on targeted companies.

Join Our Team as a Senior Credit AnalystAt Cashalo, we are looking for a highly skilled Senior Credit Analyst to join our dynamic team. This role is essential in driving our credit assessment processes and ensuring the financial well-being of our clients. You will analyze credit data, evaluate risk factors, and provide insights that inform our lending decisions.As a Senior Credit Analyst, you will play a pivotal role in enhancing our credit policies and procedures. You will collaborate with cross-functional teams to develop innovative solutions that address the evolving needs of our customers.

Join our team as an IT Security Analyst at Harbor Global, where you will play a crucial role in safeguarding our company's information systems and data from security breaches and cyber threats. You will be responsible for monitoring, assessing, and implementing security measures to protect sensitive information and maintain compliance with industry regulations.Your expertise will be vital in identifying vulnerabilities, conducting risk assessments, and developing security protocols. You will collaborate with IT teams to ensure that security policies are integrated into all aspects of our technology infrastructure.