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CRM Business Analyst - Discovery & Tool Selection

KEYESall cities, Brussels, Belgium
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong analytical mindset and the ability to translate complex requirements into clear deliverables. Experience in CRM systems and familiarity with agile methodologies will be advantageous.

About the job

At KEYES, we believe in harnessing technology to create a sustainable future.

We are seeking passionate individuals who not only possess technical skills but also resonate with our core values. Are you excited to advance your career within one of Belgium's prominent IT firms?

Join us as a CRM Business Analyst!

KEYES provides extensive support to both private and public organizations throughout Belgium and Europe, guiding them through their digital transformation journeys. Our expertise lies in merging business insight with cutting-edge technology and a forward-thinking approach.

We assist enterprises, governmental bodies, healthcare institutions, and SMEs with a variety of digital challenges, including: Infrastructure & Cloud Solutions, Cybersecurity, Business Software, Mainframe Solutions, Data & AI Solutions, Advisory Services, and Staffing Solutions.

Discover more about us at www.keyes.eu

YOUR ROLE

As a CRM Business Analyst, your primary responsibility will involve conducting CRM discovery, market analysis, and tool selection. You will engage with clients to identify their needs and guide them through the selection and implementation processes, ensuring the delivery of high-quality, actionable insights.

YOUR RESPONSIBILITIES

  • Identify and Analyze Requirements: Lead workshops and interviews with stakeholders, including Key Account Managers and operational teams, to gather user needs, pain points, and desired outcomes.

  • Translate findings into actionable recommendations that support the effective implementation of selected CRM tools.

About KEYES

KEYES is at the forefront of digital transformation, combining innovative technology with strategic business insights. Our mission is to empower organizations in Belgium and Europe to navigate their digital journeys effectively.

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