About the job
Job Title: Clinical Medical Virtual Assistant (Athena EHR) – RN/RPh
Job Code: AM-R
Position Type: Full-Time
Work Schedule: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM Eastern Daylight Time (flexible based on client preference)
Work Days: Monday to Friday
Salary: $6–$7 per hour (based on experience)
Job Summary & Client Overview
Join our team as a Clinical Medical Virtual Assistant (Athena EHR) for a leading U. S.-based healthcare provider committed to delivering exceptional patient-centered care through innovative technology and efficient systems. This position offers licensed healthcare professionals (Registered Nurses, Pharmacists, or similar) the opportunity to leverage their clinical expertise in a remote, non-bedside environment, collaborating with a U. S. medical practice.
In this pivotal role, you will enhance patient care by managing clinical communications, coordinating care, and ensuring timely follow-ups regarding lab results, imaging, and prescriptions. Your focus will be on clinical inbox management, prior authorizations, and care coordination using the Athena EHR system.
Responsibilities
- Oversee the clinical inbox within Athena EHR, including patient messages, test results, provider communications, and prescription refill requests.
- Efficiently process prior authorizations and benefit verifications.
- Follow up on lab and imaging results to ensure completion and documentation accuracy.
- Organize and manage incoming faxes, ensuring proper alignment with patient charts.
- Conduct outbound calls to patients for follow-ups and updates as necessary.
- Maintain accurate and timely documentation in the EHR system.
- Complete all clinical tasks promptly to support provider workflows and enhance patient care.
Requirements
- Must be a licensed healthcare professional (RN, Pharmacist, or similar).
- Prior experience as a Medical Virtual Assistant supporting a U. S.-based practice is required.
- HIPAA Certification is mandatory.
- Hands-on experience with Athena EHR is essential.
- Strong knowledge of U. S. healthcare systems and workflows.
- Excellent English communication skills, both written and verbal.
- High attention to detail with the ability to manage multiple clinical tasks effectively.
- Experience with RingCentral or similar VoIP systems.
- Familiarity with insurance portals and payer requirements.
Desired Experience:
- Managing clinical inboxes or messages.
- Handling prior authorizations and benefit verifications.
- Conducting lab and imaging follow-ups.
Key Performance Indicators (KPIs)
To be defined based on performance metrics.
