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Clinical Medical Virtual Assistant (Athena EHR) - RN/RPh

Winning AssistantsRemote — Philippines
Remote Full-time $6/hr - $7/hr

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Experience Level

Experience

Qualifications

Licensed healthcare professional (RN, Pharmacist, or similar). Prior experience as a Medical Virtual Assistant supporting a U. S.-based practice. HIPAA Certified. Hands-on experience with Athena EHR. Strong understanding of U. S. healthcare systems and workflows. Excellent English communication skills (written and verbal). High attention to detail and ability to manage multiple clinical tasks efficiently. Experience using RingCentral or similar VoIP systems. Familiarity with insurance portals and payer requirements.

About the job

Job Title: Clinical Medical Virtual Assistant (Athena EHR) – RN/RPh

Job Code: AM-R

Position Type: Full-Time

Work Schedule: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM Eastern Daylight Time (flexible based on client preference)

Work Days: Monday to Friday

Salary: $6–$7 per hour (based on experience)

Job Summary & Client Overview

Join our team as a Clinical Medical Virtual Assistant (Athena EHR) for a leading U. S.-based healthcare provider committed to delivering exceptional patient-centered care through innovative technology and efficient systems. This position offers licensed healthcare professionals (Registered Nurses, Pharmacists, or similar) the opportunity to leverage their clinical expertise in a remote, non-bedside environment, collaborating with a U. S. medical practice.

In this pivotal role, you will enhance patient care by managing clinical communications, coordinating care, and ensuring timely follow-ups regarding lab results, imaging, and prescriptions. Your focus will be on clinical inbox management, prior authorizations, and care coordination using the Athena EHR system.

Responsibilities

  • Oversee the clinical inbox within Athena EHR, including patient messages, test results, provider communications, and prescription refill requests.
  • Efficiently process prior authorizations and benefit verifications.
  • Follow up on lab and imaging results to ensure completion and documentation accuracy.
  • Organize and manage incoming faxes, ensuring proper alignment with patient charts.
  • Conduct outbound calls to patients for follow-ups and updates as necessary.
  • Maintain accurate and timely documentation in the EHR system.
  • Complete all clinical tasks promptly to support provider workflows and enhance patient care.

Requirements

  • Must be a licensed healthcare professional (RN, Pharmacist, or similar).
  • Prior experience as a Medical Virtual Assistant supporting a U. S.-based practice is required.
  • HIPAA Certification is mandatory.
  • Hands-on experience with Athena EHR is essential.
  • Strong knowledge of U. S. healthcare systems and workflows.
  • Excellent English communication skills, both written and verbal.
  • High attention to detail with the ability to manage multiple clinical tasks effectively.
  • Experience with RingCentral or similar VoIP systems.
  • Familiarity with insurance portals and payer requirements.

Desired Experience:

    • Managing clinical inboxes or messages.
    • Handling prior authorizations and benefit verifications.
    • Conducting lab and imaging follow-ups.

Key Performance Indicators (KPIs)

To be defined based on performance metrics.

About Winning Assistants

Winning Assistants is a forward-thinking company focused on delivering high-quality healthcare support solutions through innovative technology and dedicated professionals. Our mission is to enhance patient care by providing skilled virtual assistance to healthcare providers.

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