winning-assistants logo

Medical Virtual Assistant - Customer Care Insurance Administrator

winning-assistantsRemote — Philippines
Remote Full-time $5/hr - $6/hr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

QualificationsPrior experience in administrative support, insurance coordination, or customer care is essential. Strong written and verbal communication skills in English. Comfortable communicating via phone and email with insurance representatives. Ability to adhere to clear standard operating procedures while working independently. Excellent organizational skills with a keen attention to detail. Experience with CRM systems (Acculynx, Salesforce, or similar tools preferred). Proficiency in Google Workspace (Drive, Sheets, Docs, etc.). Must have a fast, stable internet connection and a quiet, professional workspace.

About the job

Winning Assistants supports clients throughout the insurance claims process, with an emphasis on clear communication and attentive service. The company specializes in restoration services, aiming to make home recovery as smooth as possible. The Customer Care Department is expanding and seeks virtual assistants who pay close attention to detail and take a proactive approach.

Role overview

The Medical Virtual Assistant - Customer Care Insurance Administrator handles insurance-related tasks and monitors client progress using the company’s CRM. This role serves as a main point of contact between insurance companies and internal teams, helping claims advance and ensuring documentation remains current.

Key responsibilities

  • Contact insurance companies and claim adjusters to request updates on claim status, paperwork, and settlements.
  • Gather and organize key documents, including adjuster summaries, scope of loss reports, settlement statements, and payment confirmations.
  • Follow up on submitted estimates and invoices to confirm receipt and processing for payment.
  • Update CRM records with all communications, documents, and changes in status.
  • Move clients through workflow stages as jobs progress.
  • Share updates and flag concerns with internal team members when necessary.
  • Keep digital job files organized and audit-ready.

Position details

  • Position type: Full-time
  • Work hours: 8:00 AM – 5:00 PM (Mountain Daylight Time)
  • Work days: Monday to Friday
  • Location: Remote, Philippines
  • Salary: $5 - $6 per hour, depending on experience
  • Job code: KD-AHLA

About winning-assistants

Winning Assistants is committed to simplifying the insurance process for clients while providing exceptional restoration services and customer support. We are looking for dedicated individuals to join our team and contribute to our mission of seamless home recovery.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.