About the job
Winning Assistants is hiring a Bilingual Medical Virtual Assistant (Spanish-English) to support pediatric therapy operations remotely from Nicaragua. This full-time role requires working Monday through Friday, 9:00 AM to 5:00 PM Eastern Daylight Time. Compensation is $6 to $7 per hour.
Key Responsibilities
- Manage a high volume of patient calls, referrals, and general inquiries in both Spanish and English.
- Schedule, confirm, and follow up on appointments, coordinating between patients and therapists.
- Maintain detailed records of calls, appointments, and communications.
- Work with insurance companies to handle coverage questions, claims, and authorizations.
- Process insurance claims, assist with prior authorizations, and apply medical coding (ICD-10, CPT, HCPCS) for submissions.
- Support credentialing and insurance documentation requirements.
- Track insurance approvals and limitations to help with scheduling and billing.
- Convert therapy units (using CPT codes) into billable hours and monitor therapist schedules for billing accuracy.
- Report billable hours for insurance and internal records, understanding different unit durations for scheduling.
- Create and update spreadsheets for schedules, authorizations, and billing hours using Excel formulas and pivot tables.
- Maintain organized records of appointments and communications.
- Update and maintain patient records in compliance with healthcare regulations.
Requirements
- Fluency in both Spanish and English.
- Ability to work remotely from Nicaragua during Eastern Daylight Time hours.
- Experience with patient scheduling, insurance processes, and medical coding is helpful.
- Strong skills in Excel for data management and reporting.
- Attention to detail and ability to organize information accurately.
Position Details
- Job Code: [VC-LTPTM-5B]
- Position Type: Full-time
- Location: Remote, Nicaragua
- Work Hours: 9:00 AM – 5:00 PM EDT
- Work Days: Monday – Friday
- Compensation: $6 – $7 per hour
