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Bilingual Medical Virtual Assistant (Spanish-English)

Winning AssistantsRemote — Nicaragua
Remote Full-time $6/hr - $7/hr

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Experience Level

Entry Level

Qualifications

To be successful in this role, you should possess:Fluency in both Spanish and English. Strong proficiency in Microsoft Excel, including knowledge of formulas, data management, and analysis. Excellent organizational skills and attention to detail. Effective communication skills, both written and verbal. Prior experience in a medical office or similar environment is preferred.

About the job

Winning Assistants is hiring a Bilingual Medical Virtual Assistant (Spanish-English) to support pediatric therapy operations remotely from Nicaragua. This full-time role requires working Monday through Friday, 9:00 AM to 5:00 PM Eastern Daylight Time. Compensation is $6 to $7 per hour.

Key Responsibilities

  • Manage a high volume of patient calls, referrals, and general inquiries in both Spanish and English.
  • Schedule, confirm, and follow up on appointments, coordinating between patients and therapists.
  • Maintain detailed records of calls, appointments, and communications.
  • Work with insurance companies to handle coverage questions, claims, and authorizations.
  • Process insurance claims, assist with prior authorizations, and apply medical coding (ICD-10, CPT, HCPCS) for submissions.
  • Support credentialing and insurance documentation requirements.
  • Track insurance approvals and limitations to help with scheduling and billing.
  • Convert therapy units (using CPT codes) into billable hours and monitor therapist schedules for billing accuracy.
  • Report billable hours for insurance and internal records, understanding different unit durations for scheduling.
  • Create and update spreadsheets for schedules, authorizations, and billing hours using Excel formulas and pivot tables.
  • Maintain organized records of appointments and communications.
  • Update and maintain patient records in compliance with healthcare regulations.

Requirements

  • Fluency in both Spanish and English.
  • Ability to work remotely from Nicaragua during Eastern Daylight Time hours.
  • Experience with patient scheduling, insurance processes, and medical coding is helpful.
  • Strong skills in Excel for data management and reporting.
  • Attention to detail and ability to organize information accurately.

Position Details

  • Job Code: [VC-LTPTM-5B]
  • Position Type: Full-time
  • Location: Remote, Nicaragua
  • Work Hours: 9:00 AM – 5:00 PM EDT
  • Work Days: Monday – Friday
  • Compensation: $6 – $7 per hour

About Winning Assistants

Winning Assistants is a leading pediatric therapy provider dedicated to supporting children's developmental needs through specialized therapies. Our team is passionate about delivering exceptional care that positively impacts the lives of children and their families.

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