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Tier 3 Service Desk Engineer

FabergentEnglewood
On-site Contract

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Experience Level

Mid to Senior

Qualifications

Requirements:- Bachelor's degree or equivalent experience.- Cisco CCNP certification or equivalent knowledge.- A minimum of 3 years of hands-on experience in technical support or installation within LAN/WAN or cable modem network deployment (specifically DOCSIS and CMTS).- In-depth understanding of first-level technical support and on-site installation, including adhering to defined procedures and completing required testing and installation reports.- Proven expertise in routing/switching and DOCSIS/CMTS technologies.- Excellent written and verbal communication skills.

About the job

Welcome to Fabergent! We are currently seeking a skilled Tier 3 Service Desk Engineer to join our dynamic team in Englewood, CO. This is a long-term contract opportunity aimed at providing exceptional third-line support. As a key member of our technical support team, you will take on the responsibility of delivering in-depth technical assistance for our deployed CMTS within the Charter Network.

Your role will involve troubleshooting issues based on escalations from email or the NOC (Network Operations Center), and you will be expected to escalate to Tier 4 support or vendors as necessary. Additionally, you will maintain detailed records in our tracking system and monitor recurring issues to escalate trends to management.

Key products: RFGW-10, 10K, cBR8, E-6000, C4, and CASA. Please note, this role will not involve troubleshooting cable modem issues, as it focuses solely on network-side support. Some positions may require working outside of regular business hours.

About Fabergent

Fabergent is a forward-thinking IT client focused on delivering innovative solutions and support to our clients. We pride ourselves on fostering a collaborative and inclusive work culture that values technical expertise and professional growth.

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