About the job
We are excited to announce a direct hire opportunity for a Service Desk Technician - Level II with our distinguished client.
Position Overview: As a Service Center Technician II, you will provide essential Tier 2 technical support for IT-related inquiries. This role involves documenting customer issues, implementing effective resolutions, and ensuring high levels of customer satisfaction within a structured system.
Key Responsibilities:
Deliver Tier 2 application-specific support, assisting users with the functionality and utilization of various applications including commercial software and DOI/IA-specific hardware and software.
Facilitate password resets for DOI/IA applications and IT systems, ensuring appropriate authorization is verified.
Assist in setting up new user accounts across all DOI applications and IT systems, maintaining compliance with authorization protocols.
Consistently open and manage tickets through the DOI/IA Service Center ticketing system, adhering to the Service Center SOP and DOI/IA service delivery standards.
Clearance Requirements: Candidates must be US citizens and able to obtain a Government Public Trust clearance.
Essential Skills and Knowledge:
Proficient in standalone and network computers along with associated peripheral devices.
Excellent auditory, visual, and hand-eye coordination skills are necessary.
Minimum Qualifications:
High School Diploma or GED.
IT Infrastructure Library (ITIL) version 4 and CompTIA A+ certifications preferred.
Minimum of one year of experience in computer system/network support.
At least six months of specialized experience as a Hardware PC Technician.
A minimum of two years of overall computer support experience.
Ability to pass a comprehensive criminal background check.
