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Service Desk Tier 3 Agent at usm2 | Cary

usm2Cary
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

3+ years of experience in service desk or IT support roles. Strong knowledge of ITIL frameworks and service management. Excellent communication and interpersonal skills. Experience with ticketing systems and remote support tools. Ability to work in a fast-paced environment and manage multiple priorities.

About the job

Join usm2 as a Service Desk Tier 3 Agent, where you will be at the forefront of providing exceptional technical support and solutions to our clients. In this dynamic role, you will troubleshoot complex issues, collaborate with cross-functional teams, and ensure that our service desk operates efficiently. We are looking for a proactive problem solver with a passion for technology and customer service.

About usm2

usm2 is a leading provider of innovative IT solutions, committed to delivering exceptional service and support to our clients. We pride ourselves on fostering a collaborative and inclusive workplace where every team member can thrive and contribute to our mission of excellence.

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