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Tier 2 Deskside Technician

IntelliDyneFalls Church, VA
On-site Full-time

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Experience Level

Experience

Qualifications

Preferred Qualifications: Experience with additional technical certifications or relevant software. Prior experience in a similar role or industry.

About the job

Join IntelliDyne as a Tier 2 Deskside Technician!

Security Clearance: Eligible for DOD Public Trust

Employment Status: Non-exempt

Location: Falls Church, VA (Onsite)

Key Responsibilities:

  • Engage daily with clients, providing exceptional support.
  • Act as a representative of IntelliDyne in all client interactions.
  • Troubleshoot and resolve hardware, software, and connectivity issues effectively.
  • Assist desktop and laptop users, addressing challenges with Microsoft, Adobe, Roxio, and other software applications.
  • Educate customers and provide direct assistance to resolve issues.
  • Manage backup and recovery processes during system upgrades or troubleshooting.
  • Address formatting and peripheral issues as they arise, ensuring smooth operation.
  • Deliver phone and in-person support for various systems, including email, LAN/WAN, user account administration, and more.
  • Serve as the first point of contact for all IT-related problems, including hardware/software, passwords, and printer issues.

Qualifications:

  • Must possess DOD 8570 IAT Level II or III certification, such as Security+ CE.
  • Bachelor's Degree with 4 years of technical support experience, or a High School diploma with 8 years of technical support experience.
  • A minimum of 4 years of experience in an enterprise environment, whether commercial or government.
  • Must be eligible for a DOD Public Trust or higher clearance.
  • Proficient in standard Microsoft Office applications and MS Project.
  • Knowledgeable in workstation administration, including imaging processes.
  • Basic experience in network support, particularly in active directory environments.
  • Strong analytical, communication, presentation, and problem-solving skills.
  • Capable of independent operation while gaining internal support.
  • Ability to build solid working relationships with customers, technical staff, managers, and peers.

About IntelliDyne

IntelliDyne is a leading provider of IT services and solutions, dedicated to delivering innovative technology solutions to enhance client success. With a focus on excellence and a commitment to our clients, we foster a dynamic and collaborative work environment.

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